Process Excellence Lead

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

iRhythm is currently seeking an experienced, motivated Process Excellence Lead in our Manila, Philippines office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

• Provides recommendations for improvements in the areas of cost reduction, service quality, productivity and learning development; and effectively communicate these to both the pertinent GBS Site Leadership Team and to the Director, Process Excellence
• Performs business process revies on existing processes in GBS; document the processes, and recommends improvements
• Examines the continuous improvement suggestions logged in the Bright Idea Tracker
• Takes charge and guides the process of concluding identified Continuous Improvement projects aimed at attaining the Efficiency and Productivity objectives of the site
• Oversees cross-functional and cross-departmental initiatives related to productivity and service quality within GBS. This includes supervising the progress of actions outlined in these projects and initiatives, collaborating with the responsible individuals in Manila
• Conducts research and puts forth suitable site-wide productivity and service quality training recommendations for GBS Manila. These proposals should be aligned with the Continuous Improvement culture and the Learning and Development Program established within the site
• Delivers training, coaching, and mentoring to employees within the GBS, focusing on educating them in the methodologies of Lean Sigma, Project Management, and Service Quality Management
• Engages proficiently with the different Process Owners and different teams within GBS concerning Continuous Improvement projects and Service Quality initiatives
• Evaluates operational challenges documented in the Incidence Management Tool, aids in identifying the underlying causes, and suggests lasting solutions for these issues.
• Assists the Service Delivery Leaders in significantly enhancing customer service, leading to increased stakeholder engagement as reflected by improved Customer Satisfaction Survey scores
• Coordinates the preparation and presentation of KPI (Key Performance Indicator) Reports; and monitors the progress of implementing actions identified during the Operational Council meetings.

• At least 5 years progressive experience in process improvement and performance measurement projects
• Experience in Shared Services / Business Process Outsourcing industry with multinational companies
• Lean Six Sigma Green Belt. Certifications and/or degree in Project Management, Data Science will be pluses.
• Proficient in consulting skills and possesses the capability to positively impact others toward achieving desired outcomes, even without direct authority, in order to attain identified goals
• Proficiency with MS Office Applications (Word, Excel, PowerPoint and Visio)
• Knowledge on Excel Macro or any Visual Basic Applications programming language is a plus
• Keen attention to detail and the skill to simplify the execution of complex tasks
• Excellent interpersonal, organizational skills and project management skills.
• Strong communication and presentation skills.
• BA degree or equivalent required.

• Bachelor's degree in Accounting or Finance
• 3+ years of experience in inventory, cost accounting, and reporting
• Accounting and audit experience, with relevant experience in inventory and cost accounting in a SOX compliant environment
• Advanced knowledge of Excel (e.g., Pivot Tables, V-Lookup, data merges, filters, etc.)
• Strong U.S. GAAP accounting and analytical skills
• Experience with interacting with cross functional teams
• Demonstrated ability to perform complex financial analysis related to inventory and cost accounting
• High attention to detail, excellent organizational skills and the ability to work with limited supervision
• Candidates may be asked to work shifts to align with global assignments

• Bachelor's Degree in Accounting/Finance
• Knowledge of multinational ERP is required; QAD is a plus
• Experience in fast-paced, team-oriented, matrixed organization
• Excellent interpersonal skills and the ability to deal effectively with a variety of personnel both internally and externally
• An eagerness to learn and take on challenges in a rapidly-growing and dynamic environment, must be a team player