IT Support Analyst
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
What You'll Be Doing
Onboarding and Offboarding
• Prepare and deploy laptops and peripherals for new hires.
• Conduct IT onboarding sessions and ensure users are fully equipped.
• Process offboarding requests, recover assets, and reimage devices.
• Coordinate work-from-home equipment procurement when applicable.
Technical Support
• Provide Level 2 escalation support to resolve advanced technical issues.
• Troubleshoot, diagnose, and repair desktop, laptop, and mobile device issues.
• Support remote users across multiple iRhythm locations.
• Manage and monitor Service Desk tickets, ensuring timely updates and resolution.
• Deliver exceptional "white glove" support for Executive and Director-level staff when required.
• Participate in on-call rotation for after-hours or weekend support.
Documentation and Knowledge Sharing
• Document technical procedures and create end-user support guides.
• Contribute to the development of IT knowledge base articles and internal processes.
• Collaborate with senior team members to train and mentor peers on new technologies.
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Asset and Vendor Coordination
• Maintain accurate records in the Configuration Management Database (CMDB).
• Assist in managing hardware inventory and software licenses.
• Support vendor relationships for hardware procurement and product support.
• Coordinate e-waste disposal and lifecycle management for IT assets.
Hardware and Software Management
• Install, configure, and maintain desktops, laptops, and peripherals.
• Support connectivity and remote access issues.
• Manage licenses for software including Microsoft 365, Adobe, and security tools.
• Provide mobile device support (iPhones, iPads, Androids).
• Act as "smart hands" for network and hardware installations in MDF/IDF environments.
Projects and Continuous Improvement
• Participate in technology rollout projects and new system implementations.
• Identify process improvements to enhance end-user satisfaction and service efficiency.
Location:
Manila
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA With Employer Contribution
- HSA With Employer Contribution
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Holidays
- Paid Vacation
- Unlimited Paid Time Off
Financial and Retirement
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Promote From Within
Diversity and Inclusion
Company Videos
Hear directly from employees about what it is like to work at iRhythm Technologies.