Data Coordinator Field Support

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

The Data Entry Specialist will serve as a key support partner for the Field Support Team, ensuring the accurate and efficient processing of critical customer data. This role requires strong attention to detail, adherence to compliance policies, and the ability to work within a fast-paced environment while maintaining data integrity and confidentiality.

• Accurately and efficiently enter customer and business-related information into proprietary applications and Salesforce, ensuring compliance with company policies and regulatory requirements.
• Collect, compile, and verify the accuracy of data received from the Field Support Team, ensuring completeness and correctness prior to entry.
• Review data for deficiencies or errors, cross-referencing multiple systems, and correcting any inconsistencies where possible.
• Monitor assigned queues and tickets, ensuring timely resolution and escalation as necessary.
• Generate and pull reports as needed, supporting business functions with accurate data insights.
• Maintain a professional and positive working relationship with customers, internal stakeholders, and iRhythm associates.
• Exercise appropriate judgment in escalating issues or concerns related to department operations.
• Strictly adhere to corporate policies, HIPAA regulations, and data privacy standards when handling patient and customer information.
• Ensure compliance with global and local regulatory standards related to data protection and customer confidentiality.

• Minimum of 2 years of experience in a high-volume data entry, customer care, or sales operations support environment.
• Prior experience with CRM systems such as Salesforce.com or other on-demand (SaaS) platforms is highly desirable.
• Strong data accuracy and attention to detail with a proven ability to work efficiently in a structured environment.
• Excellent verbal and written communication skills, with the ability to collaborate across teams and time zones.
• Ability to manage multiple tasks effectively in a fast-paced setting while ensuring data integrity.

• A proactive approach to problem-solving with a high degree of professionalism and accountability.
• Experience in a healthcare or regulated environment, with knowledge of HIPAA compliance and data privacy best practices, is a plus.
• Ability to adapt to changes and work collaboratively with teams across different regions.