Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Job Summary and Purpose:
We are recruiting a motivated Customer Service & Operations Representative to join our UK Operations Team.
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Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
If you're looking to kick-start your career in the medical device industry, this rare and exciting opportunity could be the perfect fit for you!
Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey.
Responsibilities:
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
- Inbound & Outbound Call Handling
- Order Processing
- Email communication
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Proactive project work to improve service offering
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Support field sales team with account touchpoints and follow ups
- Utilize Salesforce tool to track patient and account interactions
- Previous customer service administration experience is highly preferred, specifically in a healthcare setting
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required
- Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
- Communicating with Management any potential system or device issues or risk
- 40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule.
- This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.
- Demonstrated experience in delivering high-quality customer service via phone and email.
- Degree not required, Secondary School and College qualifications preferred
- Strong verbal and written communication skills
- Strong IT/data entry skills
- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required
- Physical requirements include reaching, bending, and sitting, negligible lifting
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme (with company match), Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much!
Location:
United Kingdom
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121