Tier 1 Support Analyst

Responsibilities:

• Provide Tier 1 customer support for our suite of products and services. (Service requests may be received via phone, email or chat feature.)
• Provide escalations on issues as necessary.
• Create, escalate, and maintain service tickets using Salesforce.com.
• Provide training to client base and educate them on new products.

• Strong customer service orientation with a "can do" attitude.
• Excellent communication skills to interact with customers effectively and to be able to quickly interpret the intent of a call to provide effective and efficient service.
• Follow-up skills to effectively handle and prioritize concurrent service issues.
• Organization skills to be able to handle multiple activities simultaneously.
• Detail oriented to ensure all client set up requirements are executed accurately, and service tickets are completed in full.
• Aptitude for new technology learning.
• Independent thinking and problem resolution.
• Proven problem-solving skills with an emphasis on quick problem resolution.

• Minimum one year of experience in a customer service environment.
• Knowledge of MS Office products: Word, Power Point and Excel.
• Knowledge of client and server operating systems, and machine architectures in a Windows environment.