Salesforce Administration Manager
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.
About the team:
The Revenue Operations team is a talented group of engaged individuals that serve the broader organization through the creation and timely execution of the company’s strategy & plans. The team spearheads the communication and deployment of prioritized tactics, creates swift tracking and analysis of metrics, and ensures excellence in cross-functional process development.
Role Overview:
We are seeking an experienced and driven Salesforce Administration Manager to lead and scale our Salesforce capabilities, with a particular focus on advanced automation using Salesforce Flows. In this role, you will ensure the platform meets business needs, foster best practices, enable user adoption, and mentor a team of Salesforce administrators. You’ll be a key cross-functional partner across Sales, Marketing, Customer Success, Client Services, and Revenue Operations.
The ideal candidate has deep technical skills in Salesforce Flow Builder, strong leadership experience, and a proven track record of building scalable, maintainable, and well governed Salesforce solutions in a growing company.
Key Responsibilities
Leadership & Strategy
- Lead, mentor, and grow a team of Salesforce administrators.
- Define and own the roadmap for Salesforce platform enhancements, automation, integrations, and technical debt remediation.
- Partner with senior leadership and stakeholders to align Salesforce strategy with overall business objectives.
- Enhance existing governance, best practices, and operating models for the Salesforce org (release cadences, documentation, change control).
- Serve as the escalation point for complex configuration, architecture, and performance issues.
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Platform Administration & Automation
- Oversee core system administration — users, profiles, roles, sharing rules, permissions, data security.
- Design, build, test, maintain, and optimize Salesforce Flows (Screen Flows, Record-Triggered Flows, Scheduled Flows, etc.) as primary automation tools.
- Review, refactor, and optimize existing flows, processes, triggers, and workflows for performance and maintainability.
- Perform system audits, monitor system health, and manage technical debt.
- Lead sandbox refreshes, release management, and deployment.
Stakeholder & Business Partnership
- Work closely with business owners (Sales, Marketing, Customer Success, Client Services, and Revenue Operations) to gather requirements, design solutions, and translate business processes into scalable Salesforce automation.
- Conduct design reviews and architecture discussions for proposed features or enhancements.
- Present and communicate project status, roadmaps, impacts, and tradeoffs to leadership.
- Lead training, documentation, and enablement efforts to drive adoption of new features and flows.
Data, Reporting & Insights
- Oversee data quality, deduplication, cleansing, and data governance policies.
- Collaborate with Business Intelligence and Data Warehousing to expose necessary data via reports, dashboards, or APIs.
- Construct and maintain Salesforce reports and dashboards for major company KPIs, task completion rates, and sales forecasting.
- Monitor key metrics (user adoption, automation error rates, performance, system usage) and incorporate feedback into improvements.
Required Qualifications & Skills
- 5+ years of hands-on Salesforce admin / configuration experience.
- 2+ years in a leadership or managerial capacity (leading admins, operations, or platform teams).
- Deep expertise in Salesforce Flows — building and optimizing Screen Flows, Record-Triggered Flows, Scheduled Flows, Subflows, etc.
- Strong understanding of Salesforce security model (profiles, permission sets, role hierarchies, sharing).
- Experience with release management, deployment tools, and version control
- Working familiarity with integrations (REST APIs, middleware, ETL tools) and how automation interacts with integrations.
- Proven ability to refactor and optimize existing automations (flows, apex, triggers).
- Excellent problem-solving, design-thinking, and system architecture judgment.
- Strong stakeholder management and communication skills — able to bridge technical and nontechnical audiences.
- Experience in a dynamic, fast-paced environment (scale-up / growth context).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience.
Preferred / Nice-to-Have
- Salesforce Certified Administrator, Advanced Administrator, and/or Platform App Builder (or equivalent).
- Experience with Flow Orchestration, Flow Interview, and newer automation paradigms in Salesforce.
- Experience with managed packages / AppExchange apps.
- Experience in Payment Processing, Fintech, or tech / software related companies.
- Familiarity with Salesforce AI / Einstein / Agent capabilities as they relate to process automation.
- Experience with sandbox management and environment strategies across multiple business units.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@invoicecloud.com.
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To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion