Sr. Employee Relations Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Sr. Manager, Employee Relations’ primary responsibility is to support the Employee Relations Team, driving effectiveness and structure as it relates to our core ER spans of control. This role will lead our ER Performance Specialists and partner closely with HRBP and HR Shared Services to drive performance execution and overall performance best practices. This position is responsible for developing, interpreting, and recommending program goals and objectives, as well as policies, procedures and courses of action to keep a positive work environment in addition to training & developing a team of performance specialists that are on the front line with our leaders and employees.

Roles & Responsibilities:

• Lead and develop a team of Employee Relations Performance specialists; provide coaching, guidance and be a “teacher leader” that enables their ability to perform at their best.
• Partner closely with HRBLs and global HR/ER team to standardize performance practices, guidelines, performance protocols and leadership expectations
• Leverage data and analytics to educate HR partners and leaders on solutions; driven and backed by accurate performance data
• Provide coaching and mentoring to people leaders to improve ER management processes, conflict resolutions, performance management programs, disciplinary and corrective actions and policy interpretation.
• Foster and promote ER based on Intuitive' Culture and Values at all levels.
• Leverage and partner our legal team for appropriate guidance and risk mitigation
• Build out our Accelerated Achievement Program, focused on elevating performance and/or transitioning employees with fairness and respect
• Oversee the investigation of (or consult or partner on investigations, as appropriate) ER issues, including escalated complaints, employee direct or hotline calls, work environment incidents as unfair business practices, hostile work environment claims, discrimination, harassment, racism, etc., using Intuitive methodology and processes.
• As needed, serve as facilitator and apply interventions to resolve conflicts between employees due to disagreements, conflicts, or misunderstandings.
• Response to government agency inspections, charges or notifications.
• Create and facilitate formal and informal training related to employee relations matters including performance counseling, employment law, equal opportunity and compliance initiatives.
• Collaborate with HRBP's on developing and reviewing performance management processes for involuntary separations, or transfers requiring strategic risk management solutions, and discipline methods where applicable, while applying Intuitive Culture and values.
• Ensures that there is alignment between people management strategies and the existing Intuitive values, policies and compliance requirements, updating each as required.
• Act as legal representative for lawsuits, administrative acts, clarifications and collections before dependencies such as STPS, IMSS, INFONAVIT, FONACOT, MIGRACION, SEMARNAT and other concerned.
• Conduct investigations related to faults to the Code of Conduct and Ethics of the Organization, presenting the results and action plans to corporate legal department.
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labor legislation, by building a strong relationship with Industrial and Human Resources Associations as well as local Universities.
• Partner effectively with other cross-functional teams such as Inclusion & Diversity and Legal & Employee Relations.

Qualifications

Skills, Experience, Education, & Training:

• Bachelor's degree in Law, Business, Psychology or related field strongly preferred.
• Master's degree in Human Resources, Business Administration, Labor Law, Organizational Development or related field is a plus.
• 5+ years of experience leading an ER function, preferably within a manufacturing environment
• 10+ years HR experience of which 5+ years direct experience focusing on handling ER issues of all levels of complexity
• Prior experience building and iterating on ER processes
• Experience in a medical field company is a plus
• Demonstrated strong knowledge of relevant labor laws Mexican Federal Norms and practices.
• Ability to influence and partner with different levels of the organization to achieve results, including senior stakeholders.
• Demonstrated ability to coach managers to use company best practices for maximum effectiveness.
• Excellent presentation skills.
• Ability to listen and provide an independent point of view on people and issues while having the courage and sensitivity to deliver tough messages to leaders and employees professionally and compassionately. Effective influencing and communication skills when recommending and implementing solutions with business partners.
• Must have ability to work independently and collaboratively; prioritize and complete tasks while working under a deadline in a fast-paced environment
• Excellent verbal and written communication skills with a disciplined approach to case management and administration.
• Full bilingual (Spanish and English)
• Strong working knowledge of MS Office (Word, Excel, Power Point)

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Client-provided location(s): Norcross, GA

Job ID: d4badece-1d6d-477d-a070-c1a0b5a27dd6

Employment Type: OTHER

Posted: 2025-08-29T20:20:40