Sr Business Process Optimization Specialist - APAC Services

Company Description

Intuitiveでは、果たすべき使命に向けて皆で団結して取り組みます。当社は、低侵襲治療は生活をより豊かにする治療であると考えています。独創性とインテリジェントなテクノロジーを通じて医師の潜在能力を広げ、制約なく治療できるようにします。

私たちは、ロボット支援手術におけるパイオニアであり市場リーダーとして、インクルーシブで多様性のあるチームの育成に努め、変化を生み出すことに尽力しています。25年以上にわたり、世界中の病院や医療チームと協力して、ヘルスケアのいくつかの最も困難な課題の解決を支援し、可能なことを前に進めてきました。

Intuitiveは、さまざまなバックグラウンドを持つ優秀な人材の努力によって成り立っています。優れたアイデアはどこからでも得られると信じ、私たちは、思考の多様性と相互の尊重に根差したインクルーシブな文化の醸成に努めます。また、包摂性（インクルージョン）を持ってチームメンバーを指導し、ありのままの自分で最高の仕事ができるよう力づけます。

変化を生み出すことを望む情熱的な人々が、当社の文化の原動力となっています。私たちのチームメンバーは、誠実さを重視し、高い学習能力と物事をやり遂げるエネルギーを持ち、当社が新しい考え方ができるよう多様な実体験をもたらします。私たちは、チームメンバーが引き続き当社の使命を遂行し、最大限の可能性を実現できるよう、積極的に投資して彼らの長期的な成長をサポートします。

医療従事者と患者さんのグローバルなコミュニティを目指して大きく躍進しようと尽力しているチームの一員になってください。一緒に、低侵襲治療の向上に取り組みましょう。

Job Description

Position Summary

This is a key position within the Asia Service Leadership Team supporting the direct markets in the Asia Pacific region. It requires excellence in collaboration across multiple cultures, cross-functional teams, and integration with other regional counterparts and global Services enablement teammates to achieve goals. This position leads efforts related to business system enhancement, process improvement, organizational design consulting, and project management of initiatives with the primary purpose of supporting teams to be more effective in service of customers and increasing value-add over non-value-add through targeted, strategic initiatives and oversight of regular process improvement activities. As with all leadership positions, this individual must embody the culture of Intuitive and be a model of the individual and leadership expectations of the company.

Roles and Responsibilities

· Lead strategic projects and initiatives focused on refining organization productivity and efficiency across the Customer Service, Field Service, Technical Support, Digital Support, Sterile Reprocessing Support, and other teams within the Service department and in line with regional annual objectives.

· Regularly assess the health of processes, measuring and analyzing proactively to discover and recommend opportunities for improvement to reduce waste and improve team effectiveness.

· Provide oversight and verification of “simple kaizen” activities across the region providing guidance and support when needed to individuals across the team.

· Take initiative to enhance understanding of process improvement fundamentals across all team members through trainings, presentations, demonstrations, and facilitating best practice sharing and recognition.

· Maintain understanding of core processes and business systems and market nuances across the region to drive greater standardization, consistency, repeatability, and sustainability.

· Champion efforts to enhance business systems, representing regional and local requirements while considering global implications and opportunities for standardization.

· Act as primary liaison between the APAC region and other regional partners and global stakeholders, maintaining good relationships and facilitating meetings, workshops, and learning sharing opportunities between colleagues and business users.

· Maintain good relationships and work closely with other key department members such as analytics, IT, finance, quality, sales and marketing; looking for opportunities to leverage and support each other to achieve objectives.

· As needed, support the creation of user requirements, functional specifications, and test plans, validation and/or acceptance testing, creation and maintenance of standard operating procedures, operational and business system training for end users, and other activities related to the introduction of a new system or process enhancement.

· Regularly report to Asia Service Leadership Team about activities, progress, challenges and

opportunities.

Qualifications

· Bachelor’s degree required, Master’s degree in relevant field preferred.

· 5+ years of experience in process improvement, project management, or Customer Service required.

· Very strong understanding of CRM systems (SAP, Salesforce, etc.) required.

· Very strong understanding of ERP business systems (SAP, Oracle, etc.) required

· Experience working with EDI, RPA, and business analysis tools (SAP, BI, Tableau, etc.) strongly preferred

· Lean Six Sigma black belt certification, preferred.

· Advanced capability in Microsoft Office strongly preferred.

· Advanced capability in project management tools (SmartSheet, Visio, etc.) strongly preferred

· Able to work independently, manage a project, and coordinate tasks with various persons in a cross functional team effectively is necessary

· Excellent understanding of Sales, Finance, Manufacturing, Logistics, Quality, and Regulatory business processes

· Strong business acumen, analytical thinker, initiative in decision making; ability to multi-task and adapt to change without losing focus of prioritize.

· Excellent interpersonal and communication skills.

· Fluent in English; other Asian languages a plus.

· Familiarity of O.R. protocols, anatomic terminology and knowledge a plus.

· Willing to travel up to 40% (including international travel)

· Based out of one of the APAC region offices with regular onsite presence when not traveling

Additional Information

· Occasional overseas travel required

退役軍人の地位、障がいの有無、遺伝情報、連邦・州・地域の適用法で保護されているその他地位に関係なく、すべての適格な応募者および従業員に均等に雇用機会を提供し、かつあらゆる種類の差別や嫌がらせを禁止します。

当社は、雇用機会均等法に従い、逮捕歴や犯罪歴のある適格な応募者の雇用を検討します。