Service Contract Administrator

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Service Contract Administrator will perform a full spectrum of contracts administration tasks including billing and negotiation of service contract and subscription renewals.  Ensure all customer needs and requirements are attended to for all service contract related business.

Roles and Responsibilities:

• Responsible for drafting, reviewing, and negotiating service contract and digital subscription addendums and documentation associated with renewals and offerings
• Analyze contracts to ensure compliance to company policy, government regulations, and revenue recognition requirements
• Enter and maintain service contracts for released products in the Contract Database  
• Process Service Contract and subscription billings for customers and distributors
• Maintain Intuitive’s various contract databases
• Generate and distribute reports for the purpose of monitoring and measuring service contract status and revenue
• Assist Finance and Field Service on service contract collections
• Support Field Service in the daily service contract activities
• Assist Contracts team with Surgeon Service, Proctoring, System Move, and Marketing agreements
• Develop and maintain positive customer relations with external customers; coordinate various functions within the company to ensure customer satisfaction

Qualifications

Required Skills and Experience

• Knowledge of standard legal terms and conditions
• Excellent written and verbal communication skills
  • Fluency in French, English, German required
• Detail oriented, organized, and able to function in a fast-paced environment
• Proficient in MS Office
• Proficient SAP skills and a general knowledge of its reporting functions
• Proactive and ability to work independently 
• Ability to manage multiple projects simultaneously

Required Education and Training

• BA/BS preferred or equivalent experience
• 2 - 5 years of related work experience

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.