Professional Education Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Senior Program Manager will report directly to the Manager Training Programs or Director, Customer Training for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high impact training for da Vinci® surgeons from a variety of surgical specialties. The Senior Program Manager will be actively involved in the continuous improvement and development of customer training programs.

Roles and Responsibilities:

• Identifies & Onboards key opinion leaders or high volume users to host courses as a Teacher KOL.
• Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution.
• Marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning.
• Work with commercial strategy and drive adoption within assigned verticals.
• Develop course agendas and obtain regulatory approval.
• Use data in order to forecast appropriate course mixes within assigned clinical verticals.
• Work with DVRC and Customer Training Managers to coordinate events in labs region wide in alignment with forecast.
• Execute regional courses for specific sales regions.
• Work with commercial team to ensure training courses are utilized effectively to support regional training strategies.
• Partner with Enterprise Solutions Manager (US) Implementation Manager (EU) to create training plans to support Accelerated MIS Programs (AMP).
• Create and run reports on Salesforce.com to identify trends and opportunities within assigned clinical vertical(s).
• Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators.
• Aid in development and evaluate alternate training modalities as necessary.
• Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses.
• Conduct training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed.
• Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs.

Provide occasional support of the da Vinci® System in a hospital operating room

• Develop competency in the following:
  • da Vinci® System Technology and Ion.
  • da Vinci® System applications.
  • OR Efficiency.
  • Training Pathway process.
  • Training/coaching techniques/methodologies.
  • Clinical competency in assigned vertical.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
• Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
• Travel up to 50%

Additional responsibilities

• Work with the Training Manager to onboard and train new Program Managers and ensure a consistent approach to processes within the team.
• Identify and scale new programs or tools that will allow further improvements to existing internal or external processes.
• Collaborate with Program Managers internationally to ensure consistent and standardized programs globally.
• Support the other Program Managers on the team for all complex cross-collaborative events such as, but not limited to, Summit Events.

Qualifications

Required Knowledge, Skills, and Experience:

• 8+ years of experience including 2-5 years of training/professional education experience.
• Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education.
• Proven experience training on complex topics and/or technology.
• High capacity and excellent problem-solving skills.
• Solid organizational skills and ability to operate independently.
• Professional work ethic.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Knowledge of adult learning principles preferred.
• Medical-device experience preferred.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.