Field Service Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Install and support Intuitive Surgical products and ensure service agreements and warranty obligations are fulfilled.  Exceed customer expectations and maintain customer satisfaction to the highest possible level.

Roles and Responsibilities

• Pre-site verifications to prepare the site for system installation.
• Assist in the coordination of system delivery (e.g. confirming site readiness).
• Perform system installations.
• Install system upgrades.
• Provide technical and clinical support to end-users and other ISK employees.
• Train customers on new features or enhancements made to existing features.
• Perform maintenance inspections as required to ensure the system meets performance specifications.
• Troubleshoot and repair Intuitive Surgical products and associated equipment failures as required.
• Maintain accurate configurations of the installed base.
• Manage spare parts inventory.
• Support tradeshow activity.
• Provide backup support to adjacent FSEs
• Administrative duties, which include but are not limited to; Field Activity Reports, Return Material Authorizations, Expense Reports, etc.
• Act as a liaison for customers to HQ and Sales.
• Provide feedback to HQ to improve processes and improve efficiencies.
• Develop strong partnerships with hospital stakeholders
• Competent in knowledge and implementation of O.R. protocol.
• Provide customers with Sterile and Reprocessing Support such as SRS training, Site Review, Advanced Exchange program communications, etc.

Qualifications

• Minimum Degree in electronics, mechanical engineering, biomedical engineering or equivalent training/experience
• Maximum 3 years of relevant field experience in the medical device industry preferred
• Proven track record of troubleshooting electro-mechanical systems
• Strong administrative and record-keeping skills
• Advanced verbal, written, and reading English skills
• Base knowledge of computers and standard software applications
• Familiarity with O.R. protocols, anatomic terminology, and knowledge a plus
• Ability to multi-task and adapt to change without losing focus on priorities
• Ability to travel
• Able to lift 100 lbs and move object up to 1200 lbs

Additional Information

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.