Engineering Technical Supervisor

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The primary objective of an Engineering Technician Supervisor is to provide troubleshooting, testing, repairs, equipment maintenance and MRB evaluation services to systems manufacturing line meeting Quality and productivity goals within manufacturing. This person would lead a team of engineering technicians to achieve team performance goals in the areas of Failure Analysis, First Pass Yield and MRB review.

Roles and Responsibilities:

• Provide leadership for the team of engineering technicians. Perform supervisory duties related to attendance, payroll, disciplinary actions, work assignment, performance review, goal setting and resource management.
• Hire, train, develop, and motivate personnel to follow procedures, meet high quality standards, production schedules, and productivity requirements.
• Provide quick turn-around escalation support to production floor to assist in resolving product, process or equipment issues. Develop and maintain engineering escalation program to satisfaction of production supervisors.
• Provide flexibility to assist production during pilot or ramp up phase to build and test sub-systems with limited documentation.
• Primary interface to MRB to setup processes to ensure timely evaluation of rejected and scrapped parts.  Maintain aging and work-load within set expectations and utilize good documentation practices to fill out quality notifications.
• Interface with engineering to share learnings from troubleshooting activities on regular basis. Build and evaluate prototypes, perform DOEs, characterize products and manufacturing processes to support engineering teams.
• Create test/assembly/process documentation from scratch and propose changes to existing documentation to improve processes. Support ECO activities for manufacturing process Instruction changes.
• Maintain Engineering workstation, procure and manage supplies.
• Provide technical training to team members, manufacturing techs and test techs at supplier to use ISI owned equipment’s or test systems.
• Provide technician resources as needed to support RMA repair lines.

Qualifications

Skill/Job Requirements:

• Education and/or Experience:  University diploma.  A minimum of 3 years of related experience or training; or equivalent combination of education and experience.
• Communication Skills: Excellent communication skills, including written and verbal instruction.
• Language Skills: Ability to read, write and understand English. Ability to read and interpret documents such as engineering schematics, operating and maintenance instructions, procedures, etc.  Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, engineers and upper management.
• Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute averages, ratios, and percentages and to draw and interpret bar graphs and line graphs.  Ability to understand basic statistics such as standard deviations, mean, and other SPC terminology. 
• Computer skills:  Ability to use personal computers as part of daily work.  This may include basic word processing and spreadsheet software.  Ability to use systems (SAP/Agile) to check inventory balances, BOM structures, drawings, or inventory locations. 
• Other skills and abilities:  Advanced knowledge of PCs and associated software including control and test of electro-mechanical systems.  Ability to work varying shifts.  Ability to trouble shoot and problem solve with engineering.  Must have experience with various electro-mechanical components such as motors, encoders, potentiometers, and computerized system control. 

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.