Staff Technical Program Manager - Employee Engagement, Business Operations, & Strategy

Overview

We are looking for a creative problem solver with a passion for creating high performing organizational cultures and tackling tough customer problems to join our team and serve as a program leader responsible for employee engagement, technology innovation and engineering excellence.

If you're passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers, join the Fintech Product PMO team, and help us make the Fintech organization a great place for our teams to work and ensure they are equipped with all the tools they need to deliver outcomes for our customers with unprecedented velocity.

The Fintech Product PMO's Mission is to accelerate the outcomes of the organization by driving for clarity among chaos and uniting cross-functional teams to operate with velocity.

• Strong Program Management team leadership experience, including 7 or more years leading multiple complex software development programs end-to-end
• Strategic and creative problem solver with demonstrated ability to work in a matrix environment. Ability to influence at all levels and without direct authority, lead end-to-end, and bend seamlessly between strategic and tactical work
• Establish rapport, credibility, trust and build strong partnerships across organizations in delivering the best outcomes for complex programs
• Outstanding communication skills appropriate for executive-level audiences, strong presentation skills and compelling storytelling abilities. Able to visually communicate complex topics and influence stakeholders to take action
• Ability to rally teams behind your execution plan, communicate a clear story of challenges and opportunities, and align executive teams on program outcomes
• Experience driving program outcomes in an Agile/Scrum based environment, balancing the desire of date driven business outcomes and prioritization based development outcomes

• Develop the employee engagement program, set goals and desired outcomes and drive the operating rhythm to bring together complex, cross-organizational teams
• Define KPIs, (ex. employee satisfaction scores, retention rates, participation in programs) to measure the success of engagement initiatives
• Utilize employee feedback mechanisms and sentiment analysis tools to gather qualitative data
• Continuously innovate, iterate and improve the program based on voice of employee surveys and industry reports and trends, benchmarking against best practices in employee engagement
• Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch
• Partner with key stakeholders in executive teams and various cross functional teams to effectively drive towards program outcomes
• Quickly and effectively identify and clarify the critical issues and drive them through to closure. Communicate results clearly and in actionable form
• Communicate progress across the organization and at all levels; Includes program status, risks, wins and change control
• Anticipate, recognize, and work through resistance or setbacks independently
• Thrive in establishing order and clarity amongst ambiguity and chaos
• Work well with others when conflicts arise, with ability to influence others to work towards program outcomes