Senior Product Designer, GenAI (Mailchimp)

Overview

People who work for themselves fuel our economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs. Oftentimes the odds are stacked against them with 50% failing in the first 5 years. Intuit's Small Business and Self-Employed Group (SBSEG) is devoted to creating solutions to meet the needs and improve the chances of success for these entrepreneurs with a portfolio of solutions from Mailchimp and QuickBooks.

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

We are looking for Senior Product Designers who care deeply about their customers and distilling complex problems into thoughtful, beautiful, holistic experiences. We're looking for those who naturally do their best work when collaborating with engineering, product, research, data, and marketing.

• Enjoy collaborating with cross-functional stakeholders and work transparently to create designs based on findings from research, data, and feedback from your team
• Are always looking for ways to craft simple solutions out of complex problems with an awareness of the customer's point of view, market need, an obsession for detail, and an eye for sharp visual design
• Have a learn-through-experimentation mindset
• Love exploring the latest and greatest in prototyping tools while keeping emerging design patterns and visual treatments on your radar
• Work from clear problems, hypotheses, and goals
• Work iteratively and love learning fast, taking action, reacting quickly to new information, and focusing on results
• Are customer-focused and value diverse perspectives

• Can show experience shipping high impact, successful digital products
• Naturally look for opportunities to unify the customer experience across products and platforms
• Seek to understand, and believe that diverse perspectives are the key to successful implementation in a forgiving, fast-paced, learning environment
• Teammates look to you for best practices when it comes to UX, visual design, patterns, systems thinking, or customer-centric approaches to work
• Understand how modern technologies are used with design
• Love balancing best practices with smart risks
• Have experience or a desire to mentor, while believing you still have a lot to learn
• Have experience designing within and evolving a design system
• Know how to measure success and guide designs to ensure your work supports a strategic goal

• Work with a product manager, engineers, product marketing, content strategy, research, and product analytics to to create holistic end-to-end experiences
• Explore and refine concepts, then narrow to the best solution, weighing technical feasibility and scope with your team
• Work in Figma to deliver elegant solutions to the right problems, advocating for our diverse customer base with data and in-depth research to help meet their unique needs
• Commit to understanding and knowing our users through research plans and participating in research, focused on both the intangibles (emotional needs) and tangibles (functional needs)
• Use storytelling, facilitation, and insights to create empathy with our customers and guide your product team
• Raise the bar for the quality of design at Mailchimp through your design work, mentorship, facilitation, and workshops