Group Manager, Strategic Customer Insights (Mailchimp)

Overview

This role sits within the Customer & Market Insights team (a part of the larger Strategy & Business Operations function at Mailchimp).

You'll lead a team of insights professionals tasked with making meaning from large amounts of qualitative and quantitative data to provide insights and recommendations that inform strategy development. This team's work consists primarily of deep, focused projects that explore and identify critical customer insights and opportunities for Mailchimp. While some of your time will be spent on specific project work, much of your focus will be on synthesizing insights across disciplines, acting as a thought leader to your colleagues and senior leadership, and infusing customer insights into strategic decision making. We are looking for a curious problem-solver with a passion for understanding small businesses and their needs.

• Successful track record of leading large-scale, high visibility strategic insights work in a consumer research, marketing, corporate strategy, or consulting environment (8+ years of experience)
• Exceptional ability to harness data and insights to be a champion of new ideas and business decisions, while leveraging intuition and exercising flexibility to adapt to changing environments and business requirements
• Experience managing, growing, and developing a team, with a dedication to helping direct reports develop their data and research skills and progress in their careers (3+ years of direct or indirect people management experience)
• Expertise in designing and fielding surveys, analyzing and visualizing data, moderating interviews, and translating findings into strategic frameworks and recommendations
• Mastery of statistical analysis concepts and techniques
• Proficient in survey and data analysis tools, e.g. Qualtrics, Excel, Alteryx, etc.
• Experience confidently managing 3rd party vendors (recruiting, sample providers, full service agencies, etc.) and budgets
• Strong interpersonal and teamwork skills - ability to develop effective working relationships with all levels of colleagues and external partners.
• Strong oral and written communication skills - outstanding listening skills; ability to communicate effectively with all levels of management, creative ability to present findings and insights in clear, interesting and persuasive ways that make it easy for stakeholders to understand and act upon
• Strong project management skills, with demonstrated ability to juggle multiple priorities simultaneously, to design, scope, and estimate resources and timing for complex, often multi-phased projects

• Lead and develop a team focused on high impact projects that influence business strategy including segmentation, opportunity mapping, product discovery, and more
• Balance team leadership with project leadership - planning, executing, analyzing, and interpreting research yourself
• Scope and prioritize the work efforts of the team according to capacity and business priorities, proactively helping to drive the insights agenda of the organization
• Ensure the team has tools and resources they need to support their work (budget, third party vendors, survey tools, etc.) and their career (clear guidance, skills training, etc.)
• Develop strong working relationships with relevant groups in the organization such as Strategy, Rev Ops, Product, Product Marketing, Design, Human Assistance, and Sales; ensure responsibilities are well-defined, work isn't duplicative, and knowledge is shared and built on
• Act as a leader within CMI and the broader Strategy organization, influencing and helping drive the team's mission and setting the pace and standards for execution
• Lead inclusively, by fostering Intuit's values and cultivating an environment of diversity, inclusion and belonging. Actively support our true north DEI goals and lead by example with all practices