Overview
We are a small, focused team who is continuously driving improvements by embracing a learning and experimentation mindset, working to make Global Business Services processes and tools world-class and admired by others. We are leading transformation across the Source-to-Report processes and technology to create a seamless digital procurement experience for our employees, enhance performance and manage risk across our suppliers and strategic partners, and drive scale and impact for One Intuit.
Diversity and inclusion isn't just something we do - it's part of who we are. Intuit's commitment to diversity and inclusion dates back to the early days of the company when we first declared our core values and mission, and today our Stronger Together value keeps this front and center in how we power prosperity around the world. When our workforce composition reflects our customers and communities, we believe we can develop deeper empathy, accelerating innovation to solve the biggest problems our customers face. Lean more about diversity initiatives here
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What you'll bring
We are looking for an individual who can quickly establish rapport, credibility, trust, and respect throughout Finance and Intuit more broadly and is viewed as a team player. GBS CI Team acts as a model of leadership and we expect exceptional leadership skills and business decorum.
To be successful in this role, the candidate must have the following:
- BA/BS degree in Business, Computer Science, Information Systems or equivalent work experience. MBA or Master's degree desirable
- Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt
- Minimum 5-7 years proven continuous improvement analytical experience from a similar role, including project management and business analysis
- Deep demonstrable Functional end-to-end expertise within Source to Report, Contracts, Procure to Pay, 3rd Party Risk Management, Compliance & Controls preferred
- Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
- Experience of designing or implementing a framework of continuous improvement and Lean solutions
- Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure
- Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
- Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
- Skilled at building relationships (senior leaders across Finance and a broader organization) to drive organizational priorities.
- Excellent leadership skills. Demonstrated ability to work in a matrix environment, and ability to influence at all levels.
- Conflict management expertise. Able to effectively resolve conflicts between individual needs and requirements of the organization and across multiple teams with differing business requirements
- Outstanding communication skills (written/verbal), presentation and facilitation skills
- Experienced in managing and coaching direct reports
How you will lead
In this Continuous Improvement Group Manager role, you will be responsible for the strategy and delivery of process innovation and continuous improvement initiatives across the GBS organization. This important role will help foster a culture of sustainable change through the creation and embedding of LEAN methodology and the supporting framework, to deliver business transformation. Driving outcomes with speed, change management with excellence, and enhancing our ability to scale GBS's impact across Intuit.
Specific responsibilities include:
- Develop and implement a 'best-in-class' continuous improvement strategy
- Identify and deliver service improvement activities across GBS through employing process improvement methodologies and the application of innovative thinking
- Work with key business stakeholders, and SME's to build a continuous improvement pipeline and environment to support an ongoing program of change
- Own and drive change initiatives from efficiency identification through to project delivery, leveraging internal governance and controls
- Lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
- Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
- Identify trends and process variations as part of establishing a continuous improvement monitoring system