Overview
Come join Intuit's Customer Success Organization as the Director of Product Management responsible for our Virtual Expert Platform. This role is responsible for the platform itself and related tools across the enterprise. This product leader will be responsible for the strategy and execution of the Virtual Expert Platform for the Enterprise.
The ideal candidate will have a proven track record of delivering new technology and experiences at scale in highly cross-functional organizations. You will be responsible for leading a team of highly skilled product managers and coaching them in the product management craft. You must have excellent collaboration skills and be able to work effectively with internal and external partners, including technologists, engineers, product managers, and senior leadership.
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If you are passionate about customers (internal and external) and thrive in a role where people, process, and technology can fuel growth and innovation, then we want to hear from you! Join our team and help us build the systems and processes that will drive Intuit's success.
What you'll bring
- 10+ years designing and delivering world-class software products in a Product Management leadership role.
- Deep domain expertise on large-scale CRM platforms enabling domain expert, product support & sales teams of >50K experts to deliver surprising and delightful customer experiences.
- Strong understanding of business processes & technology foundations for Intuit Live Services such as QuickBooks Live and TurboTax Live
- A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.
- A strong leader, skilled at storytelling and communication with proven ability to credibly drive conversations with sr leaders - ability to define a clear strategic narrative to support your POV is critical.
- Highly skilled in developing and executing a successful product roadmap.
- Experience with Agile development and methodologies. Knows how to plan with rigor and clarity to deliver results with speed.
- Experience managing consultants and professional service providers, sourcing new vendors, and managing associated expense budgets.
- Proven expertise leading cross-functional teams to launch large-scale projects on-time.
- A strong sense of urgency to help internal customers drive business growth via ability to identify insights and deliver a quality, innovative experience quickly.
- BS or B.Tech degree, MBA preferred, or equivalent work experience.
How you will lead
- Big Vision! Define where our Virtual Expert Platform will be in the next 3-5 years.
- Be a transformational leader. Define clear roles and responsibilities for the team and outline how they will achieve your vision.
- Elevate the craft. Bring a strong background in product management and coach the team to do amazing things.
- Operate with rigor, from planning to delivery. Ensure we have robust roadmaps that align to the needs of our customers and our business, and ensure that we deliver with excellence.
- Be an example for exceptional cross-functional partnership. Develop the right relationships with key partners in engineering, design and stakeholders across the enterprise.
- Bring expertise. Know the external landscape for world class platforms and what makes them effective & successful. Challenge us to change and stay on the cutting edge.
- Guide us through build/buy and configure/customize decisions.
- Deliver outcomes. Know our customers and the business, cut through the noise and make sure the most important outcomes are achieved!