Overview
Come join the Virtual Experts Platform (VEP) as the Director of Product Development, Growth & Sales. VEP powers AI driven expertise and AI assisted human expertise for all Intuit customers to ensure customers who enter the Intuit ecosystem never experience 'dead-end' and always have a trusted expert by their side to help them. VEP is core to Intuit's BigBet2 and serves every single customer that touches all the products across the tech ecosystem and powers all expertise led offerings such as TurboTax Live, TurboTax FullService, QuickBooks Live.
We are looking for a seasoned technology leader with a platform mindset and experience in building and running SaaS (CRM) solutions at scale. In this role, you will lead the technology platform and solutions that drive Intuit wide Sales outcomes. You will lead Intuit with a tech led innovation powered through AI/GenAI to reimagine the Sales process to accelerate growth for Mass-market and Mid-market sales motions. You will also partner closely with Sales business, Sales operations, Sales product management, Finance and external partners, to lead the strategy for accelerating sales outcomes building and evolving the Sales capabilities and leveraging internal and external capabilities. Your solutions impact millions of Intuit customers and this is truly a chance to make a difference and drive a huge impact, globally.
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The ideal candidate's experience encompasses strong technical architecture and/or software development, building at scale PaaS and SaaS solutions, business acumen and expertise in developing product strategy, and outstanding organizational leadership in building high performing teams. This leader will have an ability to leverage prior success building and rearchitecting products and platforms that run at scale.
What you'll bring
- 15+ years of experience in the software industry building highly scalable and performant technology solutions
- Demonstrated ability to deliver high quality SaaS and PaaS products/platforms that serve millions of customers
- Attracts, develops & retains top talent
- Outstanding business outcomes with effective and fast decision making that takes into account the interests of all four key stakeholders - employees, customers, shareholders, and partners
- Experience in making successful trade-offs that balance the short and long term product goals
- Experience driving engineering design using Agile process to drive innovation, accelerate decisions and outcomes while minimizing risk
- Proven ability to lead and influence large distributed product development efforts
- Partner with senior engineering leaders and business leaders to influence organizational decisions and in building strong engineering teams
- Proficiency in one or more key technologies including React, Java, Javascript, NoSQL• Proficient in front-end and back-end architecture & design
- Understanding of industry-leading technology/solutions in APIs, SDKs, SaaS best practices, and developer platforms and tools. In-depth knowledge of industry best practices, technologies, architectures and emerging technologies
- Experience using data insights for product refinement
- Experience transitioning a monolith to a Cloud-based, service-oriented architecture
- Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes
- Computer Science or related bachelor's degree required; advanced degree preferred
How you will lead
- Will lead the technical strategy and drive teams in delivering and growing successful SaaS solutions and services
- Ability to be scrappy, experiment and learn while driving target state technical architecture for durable platform capabilities to serve millions of customers
- The role requires influencing teams across Intuit by championing for Sales agents and experts to drive growth through the platform and ecosystem transformation
- Partner closely with multi-disciplinary teams across Sales Business & Ops, Product Management, Design, Partnerships, Marketing, and Customer Support to deliver customer outcomes
- Contribute to company wide initiatives on the engineering and talent development
- Actively raise the operational excellence standards of the services and products to be secure, available, scalable, resilient, and performant. Inspire team innovation and deliver quality at speed across product offerings and platform services
- Successfully deliver results through diligent planning, attention to detail, effective delegation, efficient decision making, and individual/team accountability
- Hire top talent, and actively counsel and coach the team and build a high performance organization. Actively engage in Intuit wide talent development
- Actively engage in external developer and partner communities, tech communities on cutting edge technology innovation to accelerate Sales outcomes and lead the teams at Intuit to accelerate innovation and customer outcomes.