Director, Employee Relations

Overview

Intuit's new People Experience team shapes experiences that maximize the potential of our people. The Employee Relations partner group is one pillar of the team and focuses on fostering a high-trust, high-performance culture across the company. We're navigating the challenges of a work-from-home environment with the weight of a global pandemic, conversations about systemic racism and a polarized political world resting on everyone's shoulders.

We are re-imagining Employee Relations for this new world including how we handle workplace conflicts and how we lean into a more proactive, data-driven approach to organizational health issues and teaching employees what it means to share diverse points of review with respect. We are taking today's and tomorrow's challenges head on because, at Intuit, we believe that we are stronger together.

• BS/BA and JD degree preferred and 10 plus years of relevant work experience; deep domain experience in the areas of employee relations, workplace conflict and performance management on a global scale; minimum 5-7 years of experience managing people, or equivalent experience
• Experienced people leader with a track record of building high performing teams and leading teams through transformational changes
• Talent steward who is able to successfully attract, grow and inspire top talent
• Demonstrated success in applying fresh, innovative thinking, data-driven and a growth mindset to long-standing, complex challenges/problems resulting in high impact outcomes
• Strong business and people acumen, as well as consulting, conflict resolution and facilitation skills
• In depth understanding of diversity, equity and inclusion issues and how they apply to employee relations
• In depth understanding of all aspects of US employment and human resources related laws, regulations, policies, principles, concepts and practices, including ADA, ADEA and FMLA. Knowledge of and experience with international labor practices in countries where we do business strongly preferred (Canada, UK, India, Israel, Australia)
• Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed
• Demonstrated operational and process rigor and familiarity and comfort with HR related technology and tools/case management, preferable Salesforce, ServiceNow and Smartsheets

• Lead a team going through a transformation journey into Employee Relations for the new world, with high-engagement and high-performance
• Support the team as they build new skill sets (for example, conflict resolution, mediation, restorative justice) and grow expertise in understanding how bias impacts decisions and how we build processes to ensure equity
• Re-imagine and define how we address performance concerns and terminations across the company and around the world, by looking at principles, people, processes and technology
• Drive accountability and operational excellence in everything we do from case management to delivering on priorities and projects
• Define and lead the team in strategy and execution of organizational changes and performance-based exits (org changes, job eliminations and involuntary exits)
• Define and own how we consult on and address and build broadening capability across our People organization on organizational health issues and specific employee workplace conflicts and concerns, including conflicts with managers, organizations that have gaps in belonging and trust and social media posts and comments that do not align to Intuit's values or commitment to diversity, equity and inclusion
• Work closely with the other People Experience teams on coordinated case management, protocols and metrics
• Partner closely with Talent Development, Total Rewards and other Centers of Excellence and HR Business Partners on the People Experience team to bring an employee experience lens to the product, services and processes we deliver
• Ensure oversight and governance of policies and practices globally, including interpreting and apply understanding of corporate policies and practices, employment laws, and other regulations to provide advice, guidance, or clarification for Employee Relations inquiries