Overview
Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, consumers, and accounting professionals. You probably know us by our flagship products: QuickBooks, TurboTax, Credit Karma, and Mailchimp. Over 100 million users and seven million small businesses depend on us. We innovate at the crossroads of real customer problems and breakthrough technology.
About the Role:
Intuit is taking a thoughtful and measured approach to the future of work for our employees. We are reimagining where, when, and how we work so that our nearly 17,000 employees can do the best work of their lives. We've made tremendous strides in the last 2 years, but to preserve our culture we must define and reshape how we engage our workforce in this new paradigm of hybrid work, embracing both physical and virtual engagement and fundamentally reimagining our approach. We will do this in service to amplifying our amazing people-first culture, which is Intuit's secret sauce. In this role you will be building on our world-class employee engagement and enhancing our people-first culture.
Want more jobs like this?
Get Advertising and Marketing jobs in Mountain View, CA delivered to your inbox every week.
As the Director of Employee Engagement, you will be focused on both our engagement strategy and driving its implementation across the company globally. We are looking for a data-driven problem solver and seasoned leader with a passion for people and the art of the possible. In this exciting role you will reshape how we drive employee engagement at the team, site, organization and company level across our 17,000 employees. The Director of Employee Engagement is a newly created position and will report into our People and Places organization as part of our Talent Development team. This leader will be leading engagement at scale across the whole company globally. In addition, this leader will be a driver on our Workforce and Workplace of the Future mission team.
In this work, you will be partnering closely with a large cross-functional team, including HR Business Partners, Talent Development, Talent Acquisition, Site Leadership, Employee Resource Groups, Communications, Brand Storytelling and Experiences, Workplace, We Care & Give Back and drivers in our business and functional organizations. This is a high visibility effort within the company with sponsorship from C-level leadership.
What you'll bring
- 10+ years of work experience in a large, global company with increasing ownership and responsibility for culture, community leadership / cultivation, or learning and talent development.
- 3+ years of strategy consulting and/or marketing research and/or employee listening and analytics experience strongly preferred.
- Strong analytical skills and ability to distill critical insights from data and package those insights in a way that can influence others and drive action.
- Outstanding communications (written/verbal), presentation and facilitation skills, including experience influencing C-level executives.
- Track record of creating clear enterprise level strategies and driving to execution; strong creativity in problem solving and deep customer (employee) empathy.
- Proven ability to build strong senior relationships and create / nurture a wide internal and external network.
- Highly self-motivated, creative, and willing to proactively take the lead to drive impact.
- Action-oriented self-starter who can inspire and motivate a broad community of others to deliver for our employees.
- Ability to execute and drive end-to-end impact across organizational boundaries and through matrixed teams without direct reporting authority.
- Ability to lead, influence, and support is important. The leader should be willing to "go the extra mile" and "roll up their sleeves" for the team and for our employees.
- Constantly strive for excellence, believer in the art of the possible, and people champion.
How you will lead
Primary Responsibilities:
We are seeking an experienced Director with expertise in change management and an appetite to lead transformational change to join our team. This leader will play a critical role working across Intuit to drive employee engagement and amplify our culture. The Director will take the lead on defining our strategic employee engagement playbook and aligning leadership around it, being the business owner of our Pulse survey and employee listening more broadly, driving and supporting initiatives across the company to address employee VOE, and cultivating a community of engagement leaders at our sites, in business/functional communities, and at the grassroots level.
Ultimately this leader needs to be a visionary people champion who can motivate leaders and employees across the company to action in service to our unique people-first culture. This leader will also need to be highly data-driven and outcome oriented, ultimately driving and stewarding a range of efforts to address employee VOE and support engagement across the company globally.
It is essential that the leader in this role be able to establish rapport, credibility, trust, and respect with stakeholders across the company, and be able to work collaboratively with others in a results-oriented manner. As this team engages at senior levels of the company, the individual must have exceptional leadership capability, strong communication skills, and a hunger to learn and drive change at the global and local levels.
Specific responsibilities include:
- Define the framework for employee engagement and own execution against its playbook, delivering for the company globally across both hybrid and virtual worker communities; enable local relevance while driving scaled execution globally.
- Take an end-to-end view of engagement across the company, ensuring consistent and rigorous execution of engagement-related action plans by key leaders in the business, functions, HR, Workplace and beyond. Drive transformational change of how we engage employees, galvanizing key partners, incorporating data, and embracing a bias for action to iterate and improve the approach over time.
- Own the employee listening strategy in partnership with People Analytics, Research and Technology team (PART) and Communications partners to define how we measure employee engagement in our next chapter of work, including our biannual Pulse Survey and other listening methods. Close the loop with employees to create two-way dialogue.
- Drive and orchestrate insightful discussions on Pulse results with CEO Staff and their teams together with PART and the HR Business Partners. In addition, work to define and implement metrics and diagnostics that further our culture, including employee connectedness and belonging.
- Continuously steep in the data, external benchmarks and practices, and exhibit a Day 1 mindset about what we are learning and what opportunities we have. Drive and shepherd follow-up actions and initiatives that address opportunities surfaced in employee listening to improve employee engagement and experience.
- Define our blueprint for engagement and culture driving roles at sites (including Site Leaders) and support the staffing of these roles, working with P&P Senior Leadership to surface candidates and/or marshal resources where appropriate.
- Inspire and cultivate grassroots contribution that augments our site community including: skills-based, interest-based, and geography-based communities to drive a greater sense of employee connectedness and belonging.
- Contribute to and partner with our event and experience team to drive delivery of marquee employee facing events that foster engagement and amplify our people-first culture (e.g. State of the Company, end of year celebration, We Care Give Back).
- Be a thought-leader externally through publishing and speaking engagements in this space to fortify Intuit's employer brand as a leading employee-centric company.