Direct Credit & Collection Analyst

Overview

Come join Intuit as a Direct Credit & Collection Analyst!

What you'll bring

• Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role
• Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
• Ability to work both individually and as part of a team
• Working knowledge of excel/google docs
• Can perform simple reconciliation analysis
• Goal, task and project oriented
• Skilled at time management, multitasking and prioritizing workload
• Critical & analytical thinking
• Minimum of 2 years of collections experience
• Provide excellent customer service, for internal and external customers, throughout the entire collections process
• High school diploma or GED is required, college is preferred

• Aging/Days sales outstanding
• Bad Debt Reserve
• Call Metrics (Inbound/Outbound)
• Team engagement
• Excellence in Customer Service

• Performs well in complex, high-volume, data entry, customer service, and problem-solving role
• Manages inbound and outbound collection calls
• Understands the end-to-end credit & collections processes and follows policies and procedures
• Responds to both external and internal customer inquiries in a professional manner
• Process, monitor and/or oversee transactional activities associated with area of support
• Responds to customer (external and internal) questions and inquiries in a professional manner
• Ensure operational and financial integrity within established corporate policies, procedures and controls