Overview
Come join Intuit as a Direct Credit & Collection Analyst!
What you'll bring
- Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role
- Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person)
- Ability to work both individually and as part of a team
- Working knowledge of excel/google docs
- Can perform simple reconciliation analysis
- Goal, task and project oriented
- Skilled at time management, multitasking and prioritizing workload
- Critical & analytical thinking
- Minimum of 2 years of collections experience
- Provide excellent customer service, for internal and external customers, throughout the entire collections process
- High school diploma or GED is required, college is preferred
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MEASURES OF SUCCESS
- Aging/Days sales outstanding
- Bad Debt Reserve
- Call Metrics (Inbound/Outbound)
- Team engagement
- Excellence in Customer Service
How you will lead
- Performs well in complex, high-volume, data entry, customer service, and problem-solving role
- Manages inbound and outbound collection calls
- Understands the end-to-end credit & collections processes and follows policies and procedures
- Responds to both external and internal customer inquiries in a professional manner
- Process, monitor and/or oversee transactional activities associated with area of support
- Responds to customer (external and internal) questions and inquiries in a professional manner
- Ensure operational and financial integrity within established corporate policies, procedures and controls