Job Description
Intel aspires to help our customers achieve their own digital transformation, leveraging the power of the Intel cloud solutions and services. To help drive this effort, Intel is investing in the creation of Customer Success dedicated team that will play a key role in helping Intel customers achieve this digital transformation through successful adoption of Intel Optimization Portfolio. This is a player/coach role where they will own their business while pursuing key customer deals and wins.
The Customer Success team will drive technical change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments. This role is a true business owner that will be responsible for owning pipeline and driving results including deal qualification, ACR, MRR, expansion, and CSAT metrics. They will also have a responsibility to work across and with engineering and field sales teams to represent VoC needs and influence sales and roadmap development.
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We are looking for a talented individual to define and lead customer success focused field initiatives for Workload Optimization including knowledge supported workloads such as Databricks, and/or optimization through our Developer Tool Kits for low level code. As Customer Success Technical Lead, you will oversee global technical enablement, field/customer engagement and execution of key projects; this role carries quota and aligned to our over-all revenue targets. The role will entail defining and leading global programs that drive adoption of these services within Strategic/Enterprise customer accounts spanning multiple industries. It will also entail interfacing with technical community of professionals - Cloud Solution Architects (CSAs), and associated roles including Cloud Engineers, Digital Advisors, and Intel Partners. Prior experience in hiring, building, and managing a high-performance technical team is needed at Director or Senior Director level ideally with a complex service from companies/technologies like AWS, Azure, GCP and or OCI.
Roles and Responsibilities:
- Understand customers' overall infrastructure estate, IT and business priorities and success measures to design implementation architectures and solutions. Build relationships with customers accounts through the Intel field sellers.
- Apply technical knowledge to help CSAs and customers architect solutions that meet business and IT needs with knowledge of similar technologies such as Turbonomic, Cloud Health, and Granulate.
- Enable Intel CSAs to help customers drive consumption on Intel products on onboarding, landing, and executing projects to drive consumption and large deal wins.
- Define and lead global initiatives around products that focus on cost reduction of consumed infrastructure.
- Engage directly with customers for requirements definition and alignment of business goals to outcomes; alignment with specialized partners to up-skill and coach their capability to sell. Enable field sellers and create a community of field champions that represent these capabilities to their customers.
- Revenue ownership and reporting: drive for revenue by establishing close alignment with Intel Worldwide Commercial Business teams and Global Sales and Marketing teams translate Go-To-Market (GTM) strategy into actionable field focused initiatives.
- Partner with the field operations teams to drive technical enablement execution (office hours, issue unblocking, etc.) and function as an interface to the engineering and marketing teams.
- Curate and maintain breadth technical enablement and readiness mechanisms and artifacts that can empower CSAs and CSM's to guide customers.
- Establish effective feedback loops that surfaces voice of the customer and influences product teams to evolve product and Services in support for Customer Success.
- Build thought leadership and mindshare through engagements with CSAs and customers.
Qualifications
This role requires a high-energy and talented individual who thrives on new challenges and possesses an entrepreneurial spirit. Demonstration of strong skills in adaptive leadership, cross-organizational collaboration, ability to drive impact through influence, relationship building, and executive engagement skills is highly desired. Prior experience as a Director or Sr. Director required and ideally in a fast paced Cloud Services provider like the "big 4 CSP's".
Required Expertise:
- 7+ years of professional experience including technical background, running a technical team, business management, offering/product strategy, marketing, sales, services, technology implementation and cloud migration,
- Deep expertise in selling and implementing solutions across customer segments and industries with an understanding of products like AWS, Azure, GCP, and data/LLM model use cases,
- Effective communication and field program execution skills, with the ability to energize others,
- Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels,
- Ability to work through ambiguous situations with can-do attitude and proactively determine creative solutions,
- Have a strong background in leading people with the ability to inspire confidence in senior leaders and motivate his/her global team,
- Bachelor's Degree, or equivalent experience required, master's degree/MBA preferred,
- Preference for global experience.
Inside this Business Group
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.
Annual Salary Range for jobs which could be performed in US, Colorado, New York, Washington, California: $262,066.00-$419,290.00
*Salary range dependent on a number of factors including location and experience
Working Model
This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Position of Trust
This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.