Job Description:
We're looking for an experienced and highly motivated Customer Success Manager to join our Customer Success team in Tokyo.
The Customer Success Manager will partner with Business Development, Sales and Technical Client Operations to successfully onboard, retain, grow and engage at a high level with priority client accounts across Japan. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately grow our business in the Japan market.
The Customer Success Manager build comprehensive knowledge of the verification and analytics space within the advertising industry and use this knowledge to support and advise clients' digital media strategies. This role will suit an experienced Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging strong high-level relationships with agencies and marketers directly.
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What you'll do:
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accounts
- Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client.
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
- Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules.
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement.
- Understand client goals and communicate and advocate for clients' needs internally.
- Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions.
- Work with Business Development, Technical Client Services, Sales, Product Marketing, and Finance to create best-in-class service experiences for all clients.
- Act as a thought leader within the larger Customer Success team to share industry learnings and demonstrate best practices
- Identify and drive revenue within current accounts and collaborate with CSM team to ensure growth attainment
- Successfully onboard new accounts, Forecast & track opportunities and bookings
- Conduct regular quarterly/monthly reviews with key clients & agencies
What you'll need:
- 4+ years' experience in a client-facing role; Programmatic, DSP, SSP, or programmatic agency experience a plus
- Fluency in both Japanese and English
- Demonstrated ability to effectively communicate, present and advise clients as to how to improve media quality performance
- Service-oriented ethos with a strong business mindset and the ability to create strategic plans
- Experience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolio
- Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a team
- Salesforce proficiency is ideal
About Integral Ad Science
Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.
Our mission is to be the global benchmark for trust and transparency in digital media quality for the world's leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com or email us at careers@integralads.com.
Equal Opportunity Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.
To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlN
Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.
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