Verification Specialist

Overview

The Verification Specialist will play a crucial role in our Revenue Department by ensuring the accuracy and completeness of consultants' timesheets. This position requires a high level of attention to detail and the ability to work under strict deadlines to support the Invoicing and Accounts Receivable teams.

Responsibilities

• Timesheet Verification: Compare reported time with client-approved time to ensure accurate invoicing.
• Trend Analysis: Analyze timesheet data to identify and resolve critical issues.
• Communication: Report trends to Sales leadership, escalating missing timesheets and other issues as needed.
• Relationship Building: Foster strong relationships to promote proper timesheet management.
• Payroll Consultation: Collaborate with payroll departments to ensure accurate consultant payments.
• Revenue Collaboration: Work with the Revenue Department to ensure accurate billing and client satisfaction.

• Conduct timely audits of assigned clients and communicate with internal contacts.
• Meet or exceed weekly goals related to missing timesheets and associated revenue.
• Retrieve missing timesheets from client systems.
• Process change forms using internal systems.
• Complete backlog focus reports and provide updates for escalation calls.
• Participate in conference calls and direct questions to appropriate internal and external contacts.
• Resolve various hours and pay discrepancies.
• Resolve various expense discrepancies.
• Maintain updated notes weekly on aged timesheets.
• Work within deadline constraints.
• Ensure professionalism, timeliness, and the ability to work both independently and as part of a team.
• Research and comply with payroll laws and restrictions.
• Generate client reports as requested by internal employees.
• Review payment remits to identify and resolve unverified time, aiming to reduce unapplied cash.
• Use analytics to identify root causes of issues and develop solutions.

• You are organized and thrive in a deadline-driven environment.
• You have strong attention to detail, critical thinking, and problem-solving skills.
• You possess excellent verbal and written communication skills.
• You enjoy working in a team and have experience in customer service.

• Bachelor's degree in Finance, Business Administration/Management, or a related field
• Proficiency in Excel (VLOOKUP, CONCAT formulas, Pivot Tables) and Microsoft Office Suite.
• Strong data entry and general mathematical skills.
• Excellent customer service skills.
• High accuracy and a sense of urgency.