Transport Network Provisioner Engineer

Infosys is seeking a Transport Network Provisioner Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• Candidate must be located within commuting distance of Richardson, TX or be willing to relocate to the area. This position may require travel within the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of experience in Information Technology.
• At least 6 months of experience in IT/Telecom Operations and maintenance like Order Entry, Design, Offnet or Transport/IP provisioning in Access Management and Optimization area.
• Efficiently install, change and repair services on the network.
• Provides technical training to Tech I level personnel.
• Provides accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Escalates, for higher order support, to technical leadership and Management.
• Operate in multiple systems and databases as required.
• Coordinate and perform low to mid-level complexity migrations.
• Works with internal peer teams to assist with customer trouble resolution
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Entry level experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET, 1Gige, 10Gige, 100 Gige), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols).
• Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution.
• Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders.
• Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.