Role - Infrastructure - Tech Lead / Consultant
Location - Stuttgart, Germany
Technical skills (Required - Must have):
• Experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function.
• Candidate should know German language skill
• Must have hands on experience on Microsoft desktop operating systems, SCCM environment, troubleshooting and OS deployment, patching, updates, application deployment Microsoft Active Directory and remediation. solid understanding of TCP/IP, DNS, DHCP and other network fundamentals, ITSM-ServiceNow
• Experience in Scripting languages like powershell
Technical skills (Required - Nice to have):
• Awareness of latest technologies and trends
Want more jobs like this?
Get Computer and IT jobs in Stuttgart, Germany delivered to your inbox every week.
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication
Language skills needed:
• German and English
People skills:
• Client management
• Team co-ordination
Soft skills:
• Create deep client impact
• Execution excellence
Area of responsibilities:
Skill Level: Expert
The role is expected to carry out following function/activities as part of this job.
• As a team member you will be handling Incidents and resolve within SLA
• Act as a SME in SCCM client troubleshooting, windows client patch deployment and remediation.
• Be a part of the team who operates aligned to global time i.e 24x7
• Involve in problem management sessions.
• Must contribute to the changes w.r.t OS, windows client patching.
• Coordinate with other teams for Incident resolution and Project Implementations
• Coordinate with the team in daily calls, weekly calls etc.
• Monitor the status of incidents, changes daily, weekly by using the internal tools
• Work with customers incase of new OS releases, testing /UAT from other sites.
• Work with the shift leads to excel in the operations
• Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
• Implement Service improvement and involve in the transformation initiatives
• Use PowerShell scripts fo automating daily tasks.
• Monitor SCCM environment by logging in across APAC,EMEA and LATAM
• Should be able to read, understand various SCCM logs as per the issues.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.