Infosys is seeking a D365 Customer Engagement/Escalation Engineer . This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications :
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- Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Information Technology experience.
- Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- 3-4 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
- Customer Engagement experience with Dynamics 365 or a competitive cloud product
- D365CE architecture including deployment processes and telemetry
- SQL development knowledge with deep query and schema knowledge
- Deep D365CE SDK knowledge (writing and troubleshooting)
- Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)
- Familiarity with development: tools, language, process, methods, troubleshooting
- Memory dump tooling and analysis
- Development/Coding
- Experience with Visual Studio development languages, PowerShell, CLI, git
- Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
- Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.)
- Leadership - handle technically challenging and politically hot customer situations
- Excellent spoken and written English communication skills
- Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions
- Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment
- Outstanding partnering capabilities
- Ability to drive product/service improvements in core technical focus area
- Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
- Passion for technology and customer support
- Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.