Role - Technology Analyst
Technology - Windows and macOS
Location - Essen
Timings - CET Working Hours
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
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The IT Field Support Technician is responsible for providing on-site technical support to our Team based in Essen and sites nearby .This role involves to diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues, ensuring the continuous operation of IT systems and providing excellent customer service.
Your role
• Install, configure, and maintain hardware including desktops, laptops, printers, scanners, and other peripherals.
• Diagnose and resolve software issues across various applications, including Microsoft Windows, macOS, Microsoft 365, and other business-critical software.
• Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) and assist with basic network device configuration.
• Perform preventive maintenance on IT equipment.
• Assist with the deployment and decommissioning of IT assets.
• Provide timely and effective technical support to end-users, explaining technical concepts in an easy-to-understand manner.
• Document all support activities, resolutions, and asset movements accurately in the ticketing system.
• Escalate complex issues to higher-tier support teams (e.g., Network, Systems, Server) when necessary.
• Maintain a professional and customer-focused approach during all interactions.
• Adhere to company IT policies, security procedures, and safety guidelines.
• Travel and execute duties at nearby sites on a regular basis.
• Act as secondary for VIP support with guided trainings and SOPs in place.
Required:
• 5 years of experience in IT support or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware components and software applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Experience with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to provide clear technical assistance to non-technical users.
• Ability to work independently, manage time effectively, and prioritize tasks while on the go.
• Valid driver's license and reliable transportation are required.
• Ability to lift and move IT equipment (e.g., computers, monitors).
• German (Fluent) and English (Fluent).
Travel:
May involve travel to nearby sister sites.
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer