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Infosys

Technology Analyst - Cloud Infrastructure Support L1.5 (AWS, AZURE)

Tokyo, Japan

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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Role. This position will primarily be responsible to interface with key stakeholders as part of the client's infrastructure department. Play an important role in creating the high level design artifacts; to deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation and transition; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Overview

As an Infrastructure Operations and Maintenance Support consultant, you will be responsible for ensuring the smooth operation and maintenance of IT infrastructure, networks, and related systems.

Role

Infrastructure consultant for application operation and maintenance support for e-commerce projects
Location: Tokyo/Hokkaido

Responsibilities
  • Deploy and manage monitoring tools to continuously monitor the health, performance, and availability of servers, networks, and other infrastructure components. Respond quickly to alerts and proactively address potential issues to prevent service disruptions
  • Implement and manage backup and disaster recovery procedures for Hinemos systems and related infrastructure components
  • Perform regular maintenance activities, such as software updates, patch management, and system backups, to ensure the stability and safety of the infrastructure. Create and manage maintenance schedules and procedures to minimize operational impact
  • Automate alert, event, and incident resolution in ticketing systems such as Senju and Service Now
  • Respond quickly to system alerts and incidents, diagnose and resolve issues to minimize downtime and ensure uninterrupted service availability. Escalate complex issues to the appropriate team or vendor as needed
  • Extensive knowledge of alerting for Microsoft Azure infrastructure components and dashboard monitoring for Dynatrace
  • Set up and monitor observability via Open Search in your Microsoft Azure environment
  • Extensive knowledge of Kubernetes Pods health checks and monitoring, and can scale up and down pods based on requirements
  • Conduct a review of standard business processes such as user creation, access management, and password reset.
  • Conduct a review of various health checks of infrastructure, databases, and applications
  • Integrate diagnostics, predictive analytics, and make better proactive decisions
  • Conduct a root cause analysis of a major incident
  • Review regular audit reports, identify compliance issues and vulnerabilities, and work on a plan to resolve outstanding actions
  • Assists in the design and creation of VPCs and subnets, SG/, NACL, IG, NAT gateways, VPN connections, CloudFront delivery, and MFA enablement
  • Monitor NAT gateway performance metrics and configure NAT gateway parameters
  • Set up and maintain the Hinemos system to meet the organization's operational requirements, including server setup, agent deployment, and job scheduling
  • Resizing/recycling EC2 instances
  • Create custom reports and dashboards
  • Make a capacity forecast
  • Conduct operational report analysis
  • Conduct audits and compliance checks
  • Review and sign off on cost optimization efforts based on utilization, non-utilization, etc.
  • Submit monthly service reports

Mandatory Qualifications
  • Experience with NAT Gateway, Azure Blob Storage, Logstash, Elasticsearch, and Kibana
  • Understand networking concepts and CDNs (Content Delivery Networks) to ensure proper communication and connectivity for cloud-based applications
  • Experience with cloud platforms such as AWS, Azure, etc.
  • Extensive knowledge of Amazon services such as EC2, EKS, ECS, S3, and EBS
  • Knowledge of security best practices and principles in cloud environments, as well as compliance standards related to encryption, network security, and application security requirements
  • Understand CI/CD pipelines and tools such as Jenkins and Gitlab to automate the process of building, testing, and deploying applications
  • Proficiency in scripting languages such as Bash and PowerShell for operational tasks, application deployment, and infrastructure configuration automation
  • Experience implementing cloud-based application backup and disaster recovery strategies
  • Have a bachelor's degree or equivalent from an accredited educational institution. It also considers 3 years of work experience in the specialty instead of academic qualifications
  • Those who can flexibly respond to shift work
  • 日本国籍および日本での就労資格をお持ちの方はご応募ください。現在、スポンサーになることはできません
  • 日本語が堪能で、ビジネスレベルの英語力を有すること
  • スピード感のある環境で、自主的かつ協調的に業務を遂行できる方
優遇される資格
  • CodeCommit、Eureka、ArgoCD、Dynatrace、ELK、Opensearchなどの知識
  • SLAを理解し、SLA要件に対応した経験がある方
  • 多様な複数のステークホルダーが存在する環境でチームワークを発揮できる方
  • グローバルなデリバリー環境での勤務経験と意欲
長時間のパソコン作業や座位での業務があります。電話、メール、対面でのコミュニケーションが可能な方。業務内容により出張が発生する可能性があります。

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Tokyo, Japan
Job ID: Infosys-117087BR
Employment Type: Other