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Team Lead/Assistant Manager - Infosys BPM à Marseille

3+ months ago Marseille, France

This job is no longer available.

Infosys BPM is looking for Team Lead for its customer project i n Marseille .
Location: Marseille

You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.

Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English

Key responsibilities:

  • Know employees (strengths and weaknesses, hobbies etc.)
  • Conduct regular 1:1 meetings with employees (monthly) and career conversations (biyearly)
  • Set clear expectations / goals / objectives, monitor the progress and give actionable feedback (conduct employees progress review)
  • Manage Employee satisfaction & engagement
  • Responsible for closely working with Ex-Situ/Nearshore /In-Situ teams
  • Act as a point of contact for general support and issue resolution within the team
  • Motivate the team to meet and exceed SLAs
  • Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
  • Identify transformational initiatives
  • Increasing team competences by continuous upskilling and cross-training
  • Facilitate and/or participate in team and customer meetings
  • Maintain positive relationships with all stakeholders

Requirements:
  • Minimum 3 years of leadership experience in a similar position Order Management area
  • Customer orientation and experience in maintaining relationships with stakeholders
    Very good communication skills
    Ability to make decisions and improvements
  • Highly developed organizational & time management skills
  • Fluent English and French
  • Professional experience in a corporate environment is more than welcome

We offer to the candidates:
  • Work for the prestige Client Logo
  • Career in the multinational company
  • Unique opportunity to take part in international projects and gain experience with various businesses
  • Set of social benefits to choose from
  • Salary adequate to your competencies
  • Training program

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Client-provided location(s): Marseille, France
Job ID: Infosys-128835BR
Employment Type: OTHER
Posted: 2025-04-14T23:39:06

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Work Flexibility

    • Office Life and Perks

      • Commuter Benefits Program
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Sabbatical
    • Financial and Retirement

      • 401(K)
      • Relocation Assistance
    • Professional Development

      • Learning and Development Stipend
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)