SRE Lead

Infosys is seeking a SRE Lead - The position will primarily be responsible for leading the maintenance and support on custom IT applications. The selected candidate should have good technical knowledge, analytical ability, good communication and previous support experience in managing the support and management projects. Candidate should have experience of leading the team and have good understanding of Incident and Problem management.

Candidate must be located within commuting distance of Overland Park, Kansas or Bellevue, WA or be willing to relocate to the area. This position may require relocation and or travel to project locations.

Required Qualification:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• SRE Mindset in Production support: Proactive issue identification using observability tools.
• Skilled in using different monitoring & observability tools to track system performance
• Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.
• Experience in Splunk (including Splunk APM and Splunk O11y), AppDynamics,
• Experience in DB, Network, Linux / Unix, Kubernetes
• Experience in APM, NMON , Wireshark usage and analysis

Preferred Qualification:

• Production support expertise with SRE Observability experience :
  • Proactive issue identification using observability tools.
  • Skills in using different monitoring & observability tools to track system performance
  • Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution
  • Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc.
  • Basic level of trouble shooting on every layer of the tech stack (Application, Database, infra (Container platforms) and Network )
  • Experience in setting up observability dashboards based on Splunk logs
• Communication :
  • Excellent communicator. They are also expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in this call.
  • Leadership in triage calls - direct the teams for actions to be taken on the call
• Automation :
  • Experience in Toil identification and automation
• Technical expertise:
  • Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
  • Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
  • Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure
  • Analysis of issues via APM, NMON , Wireshark usage and analysis
  • Database performance monitoring and analysis
  • Experience in UEM and synthetic monitoring set up
  • Experience in heap dump analysis, memory leak analysis and resource optimization

Estimated annual compensation range for candidates in the below locations will be:
Bellevue, WA: min $80127 & Max $110094

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off

The job entails extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.