Sourcing & Procurement Delivery Lead / Client Operations Head - Lodz

- Transformation Mindset: ability to identify and project manage transformation /improvement opportunities
- Good project management skills - ability to coordinate with relevant internal stakeholders to manage plan and deliverables
- Organized and proactive with day-to-day tasks and goal oriented, ability to prioritize activities
- Preferred experience in Shared Services (SSC) / Global Business Services (GBS) sector
- Fluent English with excellent written and verbal communication skills
- Eagerness to learn and develop

Responsibilities:
- Lead and manage the team responsible for delivery of Sourcing and Procurement services for the Client
- Create, update, share & own the regional strategy to deliver KPI's in alignment with global strategy leads. Provide program leadership on regional level
- Accountability for contractual metrics and performance management withing the team, e.g. delivering on savings targets, timely project delivery and consistent project execution quality
- Proactively identify opportunities and risks followed by mitigation strategies. Escalate quickly for any interventions on program execution
- Ensure compliance to policies, process standards and data quality
- Act as Subject Matter Expert and be able to guide and develop team members. Monitor and verify team skills for their role and guarantee a continuous training program execution
- Manage Employee satisfaction & engagement
- Relationship management with Client and internal stakeholders. Ensure client satisfaction.
- Manage financial performance of the team operations (revenue and costs)

Client-provided location(s): Ozorków, Poland

Job ID: Infosys-138968BR

Employment Type: OTHER

Posted: 2025-09-16T18:37:25