Site Reliability Engineer

Infosys is seeking a Site Reliability Engineer.
The Infosys Application Development and Maintenance (ADM) unit is dedicated to delivering next-generation, future-ready applications that help clients meet their strategic priorities. We leverage our technical prowess, deep domain knowledge, consulting capabilities, intellectual property (IP) assets, and methodologies to drive efficiency and innovation. Join us to be part of a team that empowers businesses with agile and DevOps practices, enabling them to accelerate business outcomes and achieve sustained growth

In the assigned Job Role of Technology Consultant 2, your Area of Responsibility will be as below:
• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyze results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team:
• Collaborative spirit and effective communication skills
• The ability to handle end to end SDLC phases from requirement gathering to implementation
• The ability to translate complex requirements into actionable development tasks
• Passion for design and hands-on coding experience
• Proactive approach to testing, troubleshooting, and refining our applications
• The ability to work with cross-functional teams and do software integration

Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Site Reliability Engineering
• Experience in Banking Domain

Preferred Skills

• Experience in DevOps
• SRE Mindset in Production support: Proactive issue identification using observability tools.
• Skilled in using different monitoring & observability tools to track system performance.
• Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.
• Experience in Splunk (including Splunk APM and Splunk O11y), AppDynamics.
• Knowledge of Containerization, Docker, AWS, PCF, GCP, ServiceNow (including AIOps, tools for Self-Heal and automated playbooks).
• Experience in UEM and synthetic monitoring tools.
• DB troubleshooting: Familiarity in troubleshooting issues with traditional and NoSQL databases (eg: Oracle, SQL Server, MySQL, MongoDB, Cassandra).
• Monitoring and Observability: Skills in using monitoring tools to track system performance and detect issues including all the backend systems, database, and API's (Splunk, AppDynamics, Splunk o11y, Open Telemetry).
• Ability to diagnose and resolve complex issues quickly and efficiently.
• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.
• Flexibility to work in rotation (as and when needed)

All applicants authorized to work in the United States are encouraged to apply.

Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Client-provided location(s): Phoenix, AZ

Job ID: Infosys-138413BR

Employment Type: OTHER

Posted: 2025-09-06T18:38:39