Siebel CRM Techno Functional Sr. Consultant

Infosys is seeking a Siebel CRM Techno-Functional Consultant with strong knowledge and experience in CRM functionality, including navigation, business components, integration objects, data models, workflows, and architecture. The selected candidate will be responsible for addressing user issues, resolving technical problems, managing tickets and service requests, and performing necessary configuration updates. The role also involves interacting with customer process consultants and SMEs, conducting root cause analysis, and driving process improvements.

Required Qualifications:

• Minimum of 4+ years of relevant Information Technology experience
• Bachelor's degree or foreign equivalent from an accredited institution (alternatively, three years of progressive experience in the specialty may be considered in lieu of each year of education)
• Candidates may be located remotely anywhere in the US and must be willing to travel for major milestones to client locations.
• In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.
• At least 4 years of experience in Siebel CRM modules
• Hands-on experience with Siebel Configuration, Scripting, EAI, and Open UI
• Proven ability in issue resolution, root cause analysis, and recommending solutions to complex problems
• Strong understanding of software engineering practices and various business processes

• Familiarity with various business processes
• Excellent verbal and written communication skills
• Demonstrated ability and desire to work closely with customers

• In CA / WA / NY / CO / MD / IL / MN : $73,00 to $102,200
• In Washington, DC: $66,500 to $100,300

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off