ServiceNow-CMDB & Integration

Infosys is seeking a Senior ServiceNow Developer. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta or Mississauga, Ontario OR be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4+ years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Maintain and update the CMDB for an accurate and current view of the IT environment.
• Conduct regular CMDB audits to identify and resolve discrepancies.
• Ensure compliance with CMDB policies and defined processes.
• Collaborate with IT teams to collect and document configuration item (CI) details.
• Develop and implement lifecycle management processes for CIs.
• Provide training and guidance on CMDB best practices and usage.
• Assist with integrating the CMDB into other IT service management tools.
• Generate reports and dashboards to monitor CMDB health and support decision-making.
• Maintain strong communication with stakeholders for CMDB updates and process enhancements.
• Engage in continuous improvement initiatives for configuration management.
• Design and implement OOB and Custom integration solutions between internal and external systems, ensuring data accuracy and consistency.
• Collaborate with cross-functional teams to gather requirements and understand business needs for integration projects.
• Develop and maintain APIs and data pipelines to facilitate seamless data flow.
• Troubleshoot and resolve integration issues, providing timely support to users.
• Monitor and optimize integration performance to ensure high availability and reliability.
• Document integration processes, including architecture diagrams, workflows, and technical specifications.
• Stay updated on industry trends and best practices in integrations and data management.
• Provide training and support to team members on integration tools and technologies.
• Ensure compliance with data governance and security standards during integration processes.
• Participate in the evaluation and selection of integration tools and platforms to enhance capabilities.

• Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified.
• Expert Proficiency of working with ServiceNow platform for Global Customers
• Design Frameworks and Methodologies; Non-Functional Requirements
• Architecture definition, design, and development tools
• Scripting, Solutioning
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams.
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
• Hands on experience on ServiceNow Security operations Vulnerability Response, Vendor Risk Management, Field Service Management, Governance and Compliance.
• Should have worked extensively on ServiceNow Integrations with other external systems.
• Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.
• Must have working experience Agile environment.
• Experience in CMDB, Discovery and integration with other external modules.
• ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance.
• Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to) will be an added advantage.
• Working experience in implementation of catalog items and record producers.
• Working experience in configuring Vulnerability response applications and integration with one of vulnerability scanner tool
• Configuration/Customization of the Service Now system, including creating workflows or flows.
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
• Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS.
• Service Now Certified Application Developer is an Advantage