ServiceNow HRSD expert

Infosys is seeking a ServiceNow Developer. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary, Alberta / Mississuga, Ontario or be willing to relocate to the area. This position may require travel.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Minimum 5+ years of ServiceNow scripting experience
• Experience in HRSD and ITSM modules is must.
• PowerShell Coding Experience is must
• Experience with Flow Designer, Server Side scripting and Client Side scripting.
• Hands-on experience of ServiceNow Integration with third party application.
• Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS)
• Development Experience in ServiceNow (3 years minimum)
• Implement the Human Resources application in order to set up HR data
• Configure applications to work with the organisation's HR processes
• Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub
• Demonstrated competence in the various HR functional areas, especially employee relations and change management
• Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction
• Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration,
• Knowledge Base and Employee Service Centre
• Should be fluent in speaking, writing and reading French

Preferred Qualification:

• Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• Define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Ability to understand ServiceNow lifecycle, multitask, time management skills
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training
• Practical experience with agile methodologies/tools
• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams

Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information

Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 75000 to $ 103042