Service Delivery Manager

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location : Auckland, New Zealand

Short Description: We are seeking a seasoned Senior Project Manager/ Program Manager with deep expertise in the Telecommunications domain to lead strategic initiatives for a prestigious Telco client in New Zealand. The ideal candidate will have a proven track record of managing complex, multi-stream programs, engaging with senior stakeholders, and driving delivery excellence in an onsite client-facing role.

Key Responsibilities:

• Lead end-to-end delivery of large-scale transformation programs across multiple business units.
• Act as the primary point of contact for client stakeholders, ensuring alignment of program goals with business objectives.
• Manage cross-functional teams including delivery leads, architects, business analysts, and vendors.
• Drive governance, reporting, and risk management across all program streams.
• Ensure adherence to timelines, budgets, and quality standards.
• Facilitate workshops, steering committee meetings, and executive briefings.
• Identify and resolve program-level issues and dependencies.
• Champion Agile/DevOps practices where applicable.

Required Skills & Experience:

• 12+ years of experience in IT program management, with at least 5 years in the Telecom domain.
• Strong understanding of Telco business processes (e.g., BSS/OSS, network operations, customer experience).
• Proven experience in managing onsite client engagements and multi-vendor environments.
• 5+ Years of experience of leading Digital Experience projects
• Excellent stakeholder management and communication skills.
• Experience with Agile, SAFe, or hybrid delivery models.
• Ability to work in a fast-paced, dynamic environment with cultural sensitivity.

Preferred Qualifications:

• Prior experience working with Telco clients in ANZ region.
• Exposure to digital transformation, COTS products, SalesForce, Adobe stack.
• Familiarity with tools like JIRA, Confluence, MS Project, and ServiceNow.

Infosys ANZ : Check out why you should join Infosys

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Auckland, New Zealand

Job ID: Infosys-140443BR

Employment Type: OTHER

Posted: 2025-10-17T18:37:53