Senior Systems Engineer

Senior Systems Engineer
Work Location: In office

Job Description:
Provide advanced onsite IT support for end-user devices and infrastructure, including hands-on assistance in data centre environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams.
Description of Role

• Deliver expert-level deskside support for desktops, laptops, printers, and mobile devices.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Perform hands-on tasks in data Centres: racking/stacking servers, cable management, hardware replacements, and diagnostics.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Install, configure, and troubleshoot operating systems (Windows/macOS/Linux) and standard business applications.
• Support video conferencing systems and meeting room equipment.
• Labelling Racks & devices
• Server mounting/movement
• Network & Sharing printer installation
• Coverage/compliance software installation and troubleshooting
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices

Qualifications:
Basic:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of related experience in IT support.
  
  Primary Skill Required

• Expertise in Windows 10/11, Microsoft 365, and Active Directory.
• Strong knowledge of hardware troubleshooting and repair.
• Familiarity with data center operations and physical infrastructure.
• Experience with SCCM, Intune, and ITSM tools (e.g., ServiceNow).
• Basic networking (TCP/IP, DNS, DHCP) and remote support tools.
• Excellent communication, problem-solving, and customer service skills

Soft Skills

• Strong communication and interpersonal skills
• Customer Service Orientation
• Problem-solving and analytical thinking
• Time management and prioritization

Work Model:

This role is Hybrid Work model. You will typically in the office in San Jose, CR one day per week. Should have the flexibility to be onsite, as needed, for meetings, training or when requested.
About Us:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Client-provided location(s): Santa Ana, Costa Rica

Job ID: Infosys-141515BR

Employment Type: OTHER

Posted: 2025-11-15T18:39:26