Senior SAP Integrated Operations Manager

Infosys is looking for SAP Senior Project Manager- Integrated Operations Manager.

As a Sr. Project Manager, you will be a key player in the program management team that helps discover and define the problem statement. You will participate in an end-to-end journey from building project roadmaps for your customers on all of the SAP programs, organizing assessments, due diligences, transformation workshops and partnering with customers with a rapid deployment approach. You will also support knowledge transfer with the objective of providing value-adding technology solutions that enable our clients to meet the changing needs of the global landscape. You will also participate in an end-to-end journey from

Basic Qualifications-

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience in Information Technology.
• Location for this position is Columbus, IN. This position may require 100% travel and or relocation.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• At least 11 years of experience in Project Management and handling of IT operations (Applications and Infrastructure) - SAP and non-SAP
• At least 10 years of experience in project scoping, estimation and scheduling
• Excellent understanding of ITIL/ITSM processes & methodologies, DevOps and architectural frameworks
• Must have handled a large team across multiple applications (including SAP)
• Able to partner with internal / external IT and business stakeholders to maintain service level KPI and SLAs across applications
• Accountable for meeting customer expectations and service delivery performance
• Strong Analytical and communication skills
• Must have implemented continuous improvement initiatives in the AMS operations space related to ticket reduction, productivity improvement, automation and ticket elimination
• Should have experience in setting up command center control for IT and business. This includes Infrastructure monitoring, application monitoring and Business process monitoring
• Experience with generating various reports reflecting service delivery status quo and highlighting improvement opportunities and plan to achieve service excellence
• Must be familiar with Contract management, scope change management
• Must have managed transitions for new application areas, transition from projects to support, transition from third party vendors
• Provide project execution, coordination and technical expertise relating to planning, designing, building, operating, and maintaining IT solutions related to various application environments.
• Must have managed Large Engagements into Application Maintenance space and bring in best support practices for day to day operations
• Must have managed at least 50-60 member team and familiar with people management, mentoring of team members and be a source of motivation
• Error Reduction or Defect Prevention Plan to bring down the number of Problem and Incidents. Mentor remote service team during technical escalations or major/critical incidents.
• Determine work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinate resources for project/support and assign work to internal and client teams as necessary
• Ability to streamline and socialize support processes across the IT team and client business stake holders
• Must have managed Large Engagements into Application Maintenance space and bring in best support practices for day to day operations
• Must have managed at least 50-60 member team and familiar with people management, mentoring of team members and be a source of motivation
• Error Reduction or Defect Prevention Plan to bring down the number of Problem and Incidents. Mentor remote service team during technical escalations or major/critical incidents.
• Determine work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinate resources for project/support and assign work to internal and client teams as necessary
• Ability to streamline and socialize support processes across the IT team and client business stake holders
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Partner with internal stakeholders, system integrators and vendors to construct and deploy various solutions in accordance with established strategy and architecture.
• Manage risks, issues, and implementation plan to ensure high quality implementations.
• Provide project governance and provide required guidance for project documentation
• Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff
• Preferred
• Provide project execution, coordination and technical expertise relating to planning, designing, building, operating, and maintaining IT solutions related to various application environments.
• Experience in DevOps model with Agile methodology. Certified SCRUM will be an added advantage
• Manage the system landscape in accordance with best practices and client IT project management standards.
• Manage project financials and create management financial tracking and reporting.