Customer Service Representative - Job Description
Key Responsibilities
- Handle complex customer requests by managing cases from start to finish (from case opening to closure).
- Demonstrate a comprehensive understanding of case management activities, offering a 360-degree view of the automotive environment. This includes managing all tasks related to a case, both Front and Back Office.
- Possess in-depth knowledge of remote customer service techniques and procedures to ensure optimal satisfaction, even during challenging or conflictual calls.
- Communicate effectively with various stakeholders (customers, service providers, and business partners) through phone calls (inbound and outbound), emails, and case management tools.
- Support and mentor new team members or those in need, acting as a quality ambassador within the team.
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- Thoughtful, organized, and meticulous; reliable and consistent.
- Strong writing skills in French and comfortable working with numbers.
- Excellent listening, comprehension, and analytical skills.
- Team-oriented mindset.
- Resilient under pressure and adaptable to change.
- Available to work on a 24/7 rotating schedule.
- Willingness to work on Saturdays, Sundays, and Mauritian public holidays.
- Proficient in office software tools.
- Language: Fluent in French (spoken and written).
- Ébène, Mauritius
- Minimum HSC (Higher School Certificate) or SC (School Certificate) with several years of relevant experience.
- At least 2 years of experience in a similar customer-facing environment