Senior Process Associate

Senior Process Associate
Marketing Analyst

Responsibilities

• Coordinate delivery of development (beta) and production releases that meet quality assurance standards.
• Ensure that Q/A Testing is thorough and complete before activating campaigns.
• Create and maintain an information technology project plan that communicates tasks, milestone dates, status and resource allocation.
• Assist technical team in design and development tasks. Utilize software life-cycle methodology.
• The Marketing Analyst is an integral member of the marketing operations team, responsible for building and troubleshooting marketing automation campaigns.
• The Marketing Analyst is responsible for building and activating marketing automation campaigns, as per the scope and timeline of the requesting marketing teams. They will work closely with the Campaign Operations team to ensure timely turn-around times with flawless execution.
• With a keen eye to detail, the candidate will be responsible for monitoring active marketing automation campaigns, and resolving any errors in a timely manner, working closely with the tech stack administrators, as needed.
• The Analyst will also provide campaign and email status reports, upon request.
• The ideal candidate should be analytical with some marketing and sales systems experience with the ability to work in a matrix environment.
• The candidate should be able to enjoy having a large workload and balanced appropriately.
• The candidate should be able to collaborate with cross-functional stakeholders throughout the greater Cisco Security organization.
• Ensure that campaigns and associated deliverables are executed on-time and within the scope of the campaign requirements
• Assist in the definition of campaign requirements and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Troubleshoot campaign discrepancies and/or steps that may have technical errors related to various integrations.
• Communicate to stakeholders and regarding campaign build statuses.
• Understand the lead generation flow and the full-cycle processing of leads, from capture to lead assignment and conversion in Salesforce - in order to be able to guide campaign strategy related to lead goals.

Basic Qualifications:

• High School Diploma or GED or equivalent
• Minimum of 1 years of related experience related to the job description

About Us:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Client-provided location(s): Gunnison, CO

Job ID: Infosys-139672BR

Employment Type: OTHER

Posted: 2025-09-27T18:36:19