Infosys Consulting is seeking experienced senior management consultants to join our North American Communications, Media, and Entertainment practice at a Senior Principal Level.
About the Role:
An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions and will be on point to help clients define and realize the solution and business architecture envisioned as part of their transformation initiatives. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the rapidly transforming business model of the CMT sector. You will have deep experience defining solutions and the enterprise architecture across one or more of the sub-sectors of the CMT industry (communications, media, or technology) and will have a deep understanding of industry business solutions and high-level system architecture and technology designs deployed across CMT companies. We focus on solutions and capabilities to transform our client's businesses, including:
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- Intelligent Customer Engagement
- Business and Technology Transformation
- Reimaged Enterprise Telcom Business
This job requires skills and experience in one or more of the following areas:
- CRM and customer experience management solutions for CMT providers.
- ERP, Supply Chain and Financial systems for CMT providers
- Knowledge related to company operations across key process areas, including service design, network operations, customer care, field services, and business operations.
- Leadership of complex business transformation programs.
- Project execution employing a global delivery model.
- Provide overall project management, data management, data analytics and critical problem solving throughout the lifecycle of consulting engagements.
- Provides management and oversight of specific projects across all functional areas.
- Lead/key consultant with external client.
- Provides advice and consultation to external clients on analytic questions, address issues and reasonable timeframes for all project components.
- Manages adhoc client requests and provides clients with feedback on feasibility and timelines.
- Develops and manages overall project plan, working with project managers.
- Oversees business analyst in development of business requirements and project scope documents.
- Directs business analyst in updating project plans, change of scope or out of scope, risk logs, etc.
- Provide coordination for overall project and identifies synergies, duplication of efforts or overlap, and any project gaps.
- Works with consultants to develop analytic approach and methods.
- With team input, prepares overall client deliverables:
- Summary of key findings
- Recommendations including priorities when appropriate
- Develops PowerPoint presentation if needed which "tells the story" to the client
- Participate in the research and product development process.
- Support account management/sales in business development and sales meetings
- Support analytic needs for sales and marketing.
- Bachelor's degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 10+ years' experience within the utilities industry and at least 5 years of advisory consulting experience in comparable consulting services.
- Ability to travel 4 days a week to multiple local, state and national client locations.
- Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Ability to travel up to 4 days a week to multiple local, state and/or national client locations.
- Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.
- An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
- Strong client facing skills including presentations to senior leadership, advice and consult with clients.
- Demonstrated ability to coordinate, integrate and deliver projects.
- Strong planning, coordination, analytical and communication skills.
- Ability to provide guidance to stakeholders in understanding business value of the initiative.
- Ability to interface with customers and other stakeholders with minimal supervision.
- Ability to complete project, with demonstrated commitment to meeting deliverables.
- Ability to prioritize among multiple tasks and self-manage.
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off