Senior Consultant
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Location:
HongKong
Roles and Responsibilities:
- Follow the resolution of major IT incidents across business units, minimizing downtime and user impact by following procedures and playbooks.
- Act as the point of contact for critical infrastructure incidents.
- Coordinate with technical teams to identify and resolve incident causes swiftly.
- Prioritize incidents based on business urgency and impact.
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- Document incident protocols and resolutions for transparency and future reference.
- Provide regular updates to management and business unit stakeholders during incidents.
- Review and enhance incident management processes for efficiency.
Ensure adherence to IT service management and security policies.
- Documentation of lesson learn from the incidents
Manage workplace IT projects, ensuring timely completion within scope and budget.
- Root Cause Analysis:Ability to perform root cause analysis to identify and implement solutions for problems
Skills /Competencies:
- 4+ years of IT experience, focusing on infrastructure or service management.
- Incident Management Frameworks:ITIL v4 : Incident Management preferred
- Strong skills in technical writing and presentations.
- Excellent communication and client-facing project experience.
- Knowledge of cloud platforms (Azure) and infrastructure is a plus.
- Familiarity with networking, security, and troubleshooting tools
- Ability to quickly adapt to new technologies.
- Proven experience in high-interaction client or project environments.
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.
EEO Statement:
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)