Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
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Required
- Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements.
- Implement and maintain Service Cloud functionalities, including case management, knowledge base, and service console customization.
- Utilize Apex programming language to develop custom functionality within the Salesforce platform.
- Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces.
- Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow.
- Collaborate with integration teams to design and implement robust, scalable solutions.
- Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud.
- Optimize the performance of Salesforce Service Cloud through code enhancements and best practices.
- Troubleshoot and resolve any performance-related issues.
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Create and maintain detailed technical documentation for Service Cloud implementations.
- Provide mentorship to junior developers and share knowledge with the broader team.
- Stay updated on Salesforce platform updates, features, and industry best practices.
Preferred
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer