SAP Service Delivery Manager

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Location: Auckland, New Zealand

Role and Responsibilities:
• Minimum 10+ years' SAP delivery experience including experience with large scale SAP Support and Implementation projects, preferably with a minimum of 2 years in Banking and Financial Services.
• SAP Application Management Support (AMS) Account Lead will assist in various ECC programs/projects and/or SAP S/4 HANA related to Application Development Management (ADM), technology and service transitions.
• Manage reporting and ticket resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues.
• Define and follow up Service Level Agreements (SLA) with respect to the requirements of the business.
• Ensure the availability of the application and the continuity of the support services.
• Provide account leadership to include ability to discuss and champion the business case for change to a business audience and actively participate and execute high value business solutions.
• Creating and negotiating statements of work, account planning and milestone creation, financial reporting.
• Trained in DevOps, Agile and Scrum methodologies.
• Experience working with offshore development work and leading execution.
• Manage client and internal teams from 10-25 resources onshore/offshore.
• Good command of ServiceNow, Clarity PM, RALLY and JIRA.
• Strong problem solver. Strong communicator. Highly collaborative.
• Must be detail oriented, self-directed and have strong independent problem-solving skills.
• Successful teamwork experience and demonstrated leadership abilities are required.
• Creates a shared sense of direction and community among the teams.

Additional Responsibilities:

• Ability to lead and present proposals and solutions
• Strong Client Facing experience, great communication and presentations skills
• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• Awareness of latest technologies and Industry trends

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Client-provided location(s): Auckland, New Zealand

Job ID: Infosys-139455BR

Employment Type: OTHER

Posted: 2025-09-23T18:37:34