Role - Principal Consultant/SAP SD Service Delivery Manager
Technology - SAP SD Service Delivery Manager
Location - Finland
Job Description
Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
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Your role
In the role of a Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Roles & Responsibilities
• Detailed and specific knowledge of SAP SD functional area, gained through a combination of program delivery / implementation and support
• Manage the delivery of services to the user community from a functional perspective
• Manage, plan and represent the break-fixes in the Release review board calls
• Manage the functional resources of the AMS in terms of resource planning, demand management and the prioritization of workload
• Manage stakeholders across the IT Services landscape regarding the the operational support, with a particular focus on technical integration, including interfaces between impacted and / or dependent applications
• Work closely with the GPOs and process leads to develop process specific portfolios and demand plans for the relevant functional areas and take the prime responsibility for the delivery of service requests, maintenance requests and enhancement requests
• Work closely with the functional teams regarding the viability of business requirements and the potential impact upon the global template
• Coordinate with offshore team for delivery and track and report the deliverables to client.
• Build the training needs of the team and build a Training and develop program for the team for better performance
• Participation in Proposals and RFPs
• Significant experience of delivering operational IT support services in a highly integrated, multi-application environment with multiple stakeholders
• Strong management background with the ability to manage demanding customers and challenging suppliers fairly and effectively
• Management of service delivery performance and compliance through agreed metrics and Service levels
• Commercially astute with strong negotiation and management skills to deliver supplier performance
• Ability to communicate effectively across a complex and diverse group of stakeholders
• Deep and practical ITILv3 knowledge and experience
Preferred:
• Good Domain knowledge in Supply Chain Management
• Hands On experience in SAP SD/MM area
• Good integration knowledge with ECC & S/4 HANA components including logistics and production
• Preferred to be S4 HANA certified
• Working experience in manufacturing industry will be added advantage
• Knowledge in working with interfaces with 3rd party applications
• Experience in working on implementations / Roll Outs / Global Production support
• Full cycle Implementation Experience in SAP R/3. Diverse experience which includes Business Process Analysis, Implementation Process, SAP System Configuration, Unit Testing, Integration Testing, User Acceptance, End-user training, and Production support.
• Excellent communication skills and stakeholder management
• SAP experience from both an implementation and support perspective
Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.