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SAP Change Management Lead

AT Infosys
Infosys

SAP Change Management Lead

Mexico City, Mexico

SAP Change Management Lead
We will require a consultant having 10+ years of experience in SAP Change Management lead. The Individual will require to have following skills:

Qualifications Basic

  • Experience in Managing Change Management in large scale SAP Implementation
  • Experience in STMS/Charm Setup
    • Configure STMS for new systems
    • Check STMS config after the system upgrade and refresh
    • Setup ChaRM for new systems and workflows
    • Maintain Charm landscape and adjust change cycles if any systems changed or removed
    • Configure Managed System Configuration
    • Perform SolMan Setup
    • Support system upgrade and adjust ChaRM config accordingly
  • Experience in SAP Systems and Path to Production , N+ 1 systems Setup

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  • Configure Charm landscape for N+1
  • Enable / disable charm landscape based on usability of the landscape
  • Retrofit TRs from Maintenance landscape to Project Landscape
  • Move TRs using project landscape when Maintenance landscape is down
  • Experience in Transport Setup and managing transport
    • Setup and adjust transport routes
    • Monitor Transport buffer and clear out errorneous TRs from the buffer
    • Support all SAP and non SAP system transport movement for Prod and Non Prod systems
    • Perform Retrofit for project and maintenance landscape
  • Supporting SAP Development Group for Change Mgmt / Transports Request using Charm
    • Support ChaRM related activities like creating change doc, sync with Remedy, adjust charm workflow status, setup TR import jobs
    • Provide process related support
    • Approve UCRs and process them
    • Monitor WO to cancel or close any CRQs or Change documents
    • Withdraw change docs and remove TRs from the buffer for cancelled CRQs
    • Update daily report for DOR meeting

  • Preferred
    • Host SAP CAB Meeting with Client stake holders , MSO O& M Teams, Project Teams
      • Help Change Management team to run CAB meeting for weekly releases
      • Make sure all the reports are ready for CAB
      • Address any issues or concerns related to TR movement or approval during the CAB meeting
      • Approve changes during the cab
      • Validate all the approved changes after the CAB
      • Send communication to all the users after CAB regarding what has been approved
    • Manage Weekly and Monthly SAP Release ,UCR
      • Validate all the approved changes to make sure they are on right status in Charm and Remedy
      • Validate Transports to make sure they are ready to go in Production
      • Check STMS buffer to make sure only approved changes goes in production
      • Adjust the status of charm document if required
      • Setup TR import jobs
      • Send communication to all users with complete list of TR that supposed to go in Prod as weekly release
      • Monitor TR Import and send communication once the import is completed
      • Address any issues during the import and after the import
      • Open / Close systems for manual work if the CRQ is approved by CAB.
      • Close all the change documents after the import .Close all the CRQs
      • Manage Audit Trails
      Desired (Nice to have)
      • Support SOX Audit / Compliance
        • Create and maintain Change management process control documentation
        • Provide all the Charm and Remedy related evidence to internal and external audit
        • Make sure all the systems are consistent and follows SOX rules
        • Perform live testing in systems with Audit team to show the SOX related evidence
        • Strong Client Facing experience, great communication and presentations skills.
        • Capable of managing large group meetings effectively for arriving at the outcomes

      Client-provided location(s): Mexico City, CDMX, Mexico
      Job ID: Infosys-136050BR
      Employment Type: Other

      Perks and Benefits

      • Health and Wellness

        • Health Insurance
        • Life Insurance
        • HSA
        • Short-Term Disability
      • Parental Benefits

        • Birth Parent or Maternity Leave
        • Non-Birth Parent or Paternity Leave
        • On-site/Nearby Childcare
      • Office Life and Perks

        • Commuter Benefits Program
      • Vacation and Time Off

        • Paid Vacation
        • Paid Holidays
        • Personal/Sick Days
        • Sabbatical
      • Financial and Retirement

        • 401(K)
        • Relocation Assistance
      • Professional Development

        • Learning and Development Stipend
      • Diversity and Inclusion

        • Employee Resource Groups (ERG)