Sales Force Automation Consultant - Madrid, Spain
Role - Senior Consultant
Technology - Sales Force Automation
Location - Spain
Compensation - Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Required
1. Client-Specific Language and Time Zone Support
• Experience: Minimum of 10+ years in IT support or related roles, with proven experience in client engagement.
• The resource must be based in Spain, aligning with the client's operational location to ensure seamless collaboration and real-time support
• Must be fluent in both English and Spanish, with strong verbal and written communication skills.
• Should be able to conduct meetings and discussions in Spanish, ensuring effective client engagement.
• Must be able to support during Spain business hours, including handling Spanish-language incidents and service requests.
2. Domain Knowledge
• Must have hands-on experience in Sales Force Automation (SFA) processes and tools.
• Familiarity with TRAX is desirable and will be considered a strong advantage.
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3. Experience in Support and Related Processes
• Must have prior experience in application support roles, preferably in client-facing environments.
• Should be well-versed with ServiceNow or similar ticketing tools, including incident, request, and change management workflows.
4. Automation Initiatives
• Must have demonstrated experience in contributing to automation initiatives within support projects.
• Should be able to identify opportunities for automation and collaborate with engineering teams to implement solutions.
5. Proposal and Stakeholder Engagement
• Must have experience in participating in proposal discussions, including solutioning, effort estimation, and client presentations.
• Should be comfortable engaging with stakeholders to articulate support strategies and value propositions.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)