Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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Key responsibilities:
• Liaise with firmwide teams and end users to plan and deliver major changes to the client desktop environment.
• Manage tasks for delivery resources.
• Report on progress.
• Capture and track RAID items. (Risks, Assumptions, Issues, and Dependencies)
• Use WS system for work item tracking to track and delivery items.
Requirements:
• Excellent communication, interpersonal and customer care skills.
• Ability to work under pressure and on tight timescales.
• ITIL foundation understanding
• Experience using help desk call management system.
• Technical grasp of a wide range of applications both in house and 3rd party applications.
• Familiarity with Project Management Tools and Processes.
Language: English/Cantonese
Location: On site in Hong Kong
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.