Program Manager-Workforce Management, Agile Coach| Financial Services Domain| Burgess Hill, UK

Role: Program Lead- Workforce management ,Agile Champion
Skills: Program management, Contract recruitment & management, Engagement management, Financial Service Loyalty Domain Expertise
Location: Burgess Hill, UK

Responsibilities:

• Lead the planning, execution, and governance of strategic recruitment programs while embedding Agile principles within the HR and talent acquisition function
• Ensure delivery excellence, operational agility, and continuous improvement in the organization's hiring processes
• Design and manage enterprise recruitment programs (leadership, diversity, volume).
• Develop hiring strategies aligned with workforce planning and business goals.
• Oversee budgets, timelines, and vendor performance; report program metrics and insights to leadership.
• Champion Agile mindset within recruitment teams through ceremonies, retrospectives, and sprints.
• Coach stakeholders on applying Scrum/Kanban for HR operations and hiring initiatives.
• Drive the adoption and sustainability of Agile principles, practices, and values across the organization
• Organizing and leading Agile events, meetings, and processes to ensure alignment and progress
• Identifying, tracking, and escalate roadblocks and risks to enable continuous delivery and smooth team performance
• Drive iterative delivery, collaboration, and adaptability within talent acquisition.
• Establish governance frameworks and dashboards for performance tracking.
• Primary owner for Agile transformation and driving alignment between business and IT
• Use analytics and retrospectives to identify process improvements.
• Ensure compliance with internal policies, data privacy, and employment regulations.
• Hands-on Agile frameworks (Scrum, Kanban, SAFe).
• Data-driven decision-making and scheduled and ad-hoc reporting to key stakeholders.
• Program and stakeholder management
• PI/ Sprint review, intake planning and resource allocation
• Owner for PI/ Sprint metrics and parameter compliance.

• Proven experience of Program Management and Recruiting/resource management within finance & banking industry.
• Ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Experience with time management and working on multiple projects at once
• Excellent communication and collaboration skills to consult with various stakeholders and leaders across the GLB platform
• Proven experience managing Agile teams and ceremonies.
• Technical background or strong technical acumen to support planning and execution.
• Experience with JIRA and Agile planning tools.
• Excellent communication and stakeholder management skills.
• Ability to lead technical discussions and translate them into actionable plans.
• Experience in Scaled Agile (SAFe) environments.
• Familiarity with enterprise architecture and system design principles.
• Background in software development or engineering is a plus.
• Ability to work in team in diverse/ multiple stakeholder environment
• Experience in Financial Services domain and specifically on Credit Card domain
• Good Analytical and Problem-solving skills
• A high degree of initiative and flexibility
• Excellent verbal and written communication skills

• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
• Analytical Abilities, a goal-oriented work approach, high quality awareness, good team player
• A high degree of initiative and flexibility
• High analytical skills
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills